/* =========================================
   UAE Distinguished Government Service Program
   Modern Presentation - 2026 Design
   ========================================= */

/* CSS Custom Properties */
:root {
    --uae-red: #EF3340;
    --uae-green: #009739;
    --uae-white: #FFFFFF;
    --uae-black: #1A1A1A;
    --gold: #C8A951;
    --gold-light: #E8D48B;
    --gold-dark: #A88B2F;
    --primary: #0A1628;
    --primary-light: #1B2D4A;
    --secondary: #C8A951;
    --accent: #2E86AB;
    --accent-light: #48A9CE;
    --bg-dark: #0A0F1C;
    --bg-card: rgba(255, 255, 255, 0.06);
    --bg-card-hover: rgba(255, 255, 255, 0.1);
    --text-primary: #FFFFFF;
    --text-secondary: rgba(255, 255, 255, 0.7);
    --text-muted: rgba(255, 255, 255, 0.45);
    --glass: rgba(255, 255, 255, 0.08);
    --glass-border: rgba(255, 255, 255, 0.12);
    --shadow-xl: 0 25px 60px rgba(0, 0, 0, 0.4);
    --shadow-gold: 0 8px 32px rgba(200, 169, 81, 0.25);
    --radius-sm: 8px;
    --radius-md: 16px;
    --radius-lg: 24px;
    --radius-xl: 32px;
    --transition: all 0.4s cubic-bezier(0.25, 0.46, 0.45, 0.94);
    --transition-fast: all 0.2s ease;
    --transition-slow: all 0.8s cubic-bezier(0.25, 0.46, 0.45, 0.94);
}

/* Reset & Base */
*, *::before, *::after {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

html {
    scroll-behavior: smooth;
    overflow: hidden;
    height: 100%;
}

body {
    font-family: 'Cairo', 'Tajawal', sans-serif;
    background: var(--bg-dark);
    color: var(--text-primary);
    overflow: hidden;
    height: 100vh;
    width: 100vw;
    direction: rtl;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

/* =========================================
   LOADER
   ========================================= */
.loader {
    position: fixed;
    inset: 0;
    z-index: 10000;
    background: var(--bg-dark);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: opacity 0.8s ease, visibility 0.8s ease;
}

.loader.hidden {
    opacity: 0;
    visibility: hidden;
}

.loader-content {
    text-align: center;
}

.uae-flag-icon {
    display: flex;
    width: 80px;
    height: 50px;
    margin: 0 auto 30px;
    border-radius: 6px;
    overflow: hidden;
    box-shadow: var(--shadow-xl);
}

.flag-red { flex: 0.3; background: var(--uae-red); }
.flag-green { flex: 1; background: var(--uae-green); }
.flag-white { flex: 1; background: var(--uae-white); }
.flag-black { flex: 1; background: var(--uae-black); }

.loader-text {
    font-size: 1.4rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 30px;
    letter-spacing: 1px;
}

.loader-bar {
    width: 250px;
    height: 4px;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 10px;
    overflow: hidden;
    margin: 0 auto;
}

.loader-progress {
    width: 0;
    height: 100%;
    background: linear-gradient(90deg, var(--gold), var(--gold-light), var(--gold));
    border-radius: 10px;
    animation: loadProgress 2s ease-out forwards;
}

@keyframes loadProgress {
    0% { width: 0; }
    50% { width: 70%; }
    100% { width: 100%; }
}

/* =========================================
   NAVIGATION
   ========================================= */
.main-nav {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 30px;
    background: rgba(10, 15, 28, 0.85);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border-bottom: 1px solid var(--glass-border);
    transform: translateY(-100%);
    transition: transform 0.5s ease;
}

.main-nav.visible {
    transform: translateY(0);
}

.nav-brand {
    display: flex;
    align-items: center;
    gap: 10px;
}

.nav-icon {
    font-size: 1.5rem;
}

.nav-title {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--gold);
}

.nav-controls {
    display: flex;
    align-items: center;
    gap: 12px;
}

.slide-counter {
    font-size: 0.85rem;
    color: var(--text-secondary);
    font-weight: 500;
    min-width: 50px;
    text-align: center;
    direction: ltr;
}

.nav-btn {
    width: 36px;
    height: 36px;
    border: 1px solid var(--glass-border);
    background: var(--glass);
    color: var(--text-primary);
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-fast);
}

.nav-btn:hover {
    background: var(--bg-card-hover);
    border-color: var(--gold);
    color: var(--gold);
}

/* =========================================
   PROGRESS BAR
   ========================================= */
.progress-bar {
    position: fixed;
    top: 60px;
    left: 0;
    right: 0;
    height: 3px;
    background: rgba(255, 255, 255, 0.05);
    z-index: 999;
}

.progress-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--gold), var(--gold-light));
    width: 0;
    transition: width 0.5s ease;
    border-radius: 0 3px 3px 0;
}

/* =========================================
   SLIDES CONTAINER
   ========================================= */
.slides-container {
    width: 100%;
    height: 100vh;
    position: relative;
}

.slide {
    position: absolute;
    inset: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 80px 60px 40px;
    opacity: 0;
    visibility: hidden;
    transform: translateX(-50px);
    transition: opacity 0.6s ease, transform 0.6s ease, visibility 0.6s ease;
    overflow-y: auto;
    overflow-x: hidden;
}

.slide.active {
    opacity: 1;
    visibility: visible;
    transform: translateX(0);
}

.slide.exit-left {
    transform: translateX(50px);
}

.slide-content {
    max-width: 1200px;
    width: 100%;
    position: relative;
    z-index: 2;
}

.center-content {
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
}

/* =========================================
   SLIDE BACKGROUNDS
   ========================================= */
.slide-bg-pattern {
    position: absolute;
    inset: 0;
    background:
        radial-gradient(circle at 20% 80%, rgba(200, 169, 81, 0.08) 0%, transparent 50%),
        radial-gradient(circle at 80% 20%, rgba(46, 134, 171, 0.08) 0%, transparent 50%),
        linear-gradient(135deg, var(--bg-dark) 0%, var(--primary) 100%);
    z-index: 0;
}

.slide-bg-pattern::before {
    content: '';
    position: absolute;
    inset: 0;
    background-image:
        radial-gradient(circle at 1px 1px, rgba(255, 255, 255, 0.03) 1px, transparent 0);
    background-size: 40px 40px;
}

.slide-bg-gradient {
    position: absolute;
    inset: 0;
    background: linear-gradient(135deg, #0A1628 0%, #122040 40%, #1B2D4A 100%);
    z-index: 0;
}

.slide-bg-gradient::before {
    content: '';
    position: absolute;
    top: -50%;
    right: -30%;
    width: 80%;
    height: 80%;
    background: radial-gradient(circle, rgba(200, 169, 81, 0.06) 0%, transparent 60%);
    border-radius: 50%;
}

.slide-bg-gradient-gold {
    position: absolute;
    inset: 0;
    background: linear-gradient(135deg, #0A1628 0%, #1A1A0A 50%, #0A1628 100%);
    z-index: 0;
}

.slide-bg-gradient-gold::before {
    content: '';
    position: absolute;
    bottom: -20%;
    left: -20%;
    width: 60%;
    height: 60%;
    background: radial-gradient(circle, rgba(200, 169, 81, 0.1) 0%, transparent 60%);
    border-radius: 50%;
}

.slide-bg-mesh {
    position: absolute;
    inset: 0;
    background:
        linear-gradient(135deg, var(--bg-dark) 0%, var(--primary-light) 100%);
    z-index: 0;
}

.slide-bg-mesh::before {
    content: '';
    position: absolute;
    inset: 0;
    background:
        linear-gradient(60deg, rgba(200, 169, 81, 0.03) 25%, transparent 25%),
        linear-gradient(-60deg, rgba(46, 134, 171, 0.03) 25%, transparent 25%);
    background-size: 80px 140px;
}

.slide-bg-circles {
    position: absolute;
    inset: 0;
    background: linear-gradient(to bottom right, var(--bg-dark), var(--primary));
    z-index: 0;
}

.slide-bg-circles::before,
.slide-bg-circles::after {
    content: '';
    position: absolute;
    border-radius: 50%;
    border: 1px solid rgba(200, 169, 81, 0.08);
}

.slide-bg-circles::before {
    width: 500px;
    height: 500px;
    top: -200px;
    left: -100px;
}

.slide-bg-circles::after {
    width: 400px;
    height: 400px;
    bottom: -150px;
    right: -100px;
}

/* =========================================
   FLOATING SHAPES
   ========================================= */
.floating-shapes {
    position: absolute;
    inset: 0;
    z-index: 1;
    overflow: hidden;
    pointer-events: none;
}

.shape {
    position: absolute;
    border-radius: 50%;
    opacity: 0.06;
}

.shape-1 {
    width: 300px;
    height: 300px;
    background: var(--gold);
    top: 10%;
    right: -5%;
    animation: floatShape 15s infinite ease-in-out;
}

.shape-2 {
    width: 200px;
    height: 200px;
    background: var(--accent);
    bottom: 15%;
    left: 5%;
    animation: floatShape 20s infinite ease-in-out reverse;
}

.shape-3 {
    width: 150px;
    height: 150px;
    background: var(--uae-red);
    top: 60%;
    right: 20%;
    animation: floatShape 18s infinite ease-in-out 2s;
}

.shape-4 {
    width: 100px;
    height: 100px;
    background: var(--uae-green);
    top: 20%;
    left: 10%;
    animation: floatShape 12s infinite ease-in-out 5s;
}

.shape-5 {
    width: 80px;
    height: 80px;
    background: var(--gold-light);
    bottom: 30%;
    right: 40%;
    animation: floatShape 16s infinite ease-in-out 3s;
}

@keyframes floatShape {
    0%, 100% { transform: translate(0, 0) rotate(0deg); }
    25% { transform: translate(20px, -30px) rotate(5deg); }
    50% { transform: translate(-15px, 15px) rotate(-3deg); }
    75% { transform: translate(25px, 20px) rotate(4deg); }
}

/* =========================================
   SECTION HEADERS
   ========================================= */
.section-header {
    margin-bottom: 50px;
    text-align: center;
}

.section-number {
    display: inline-block;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--gold);
    background: rgba(200, 169, 81, 0.1);
    border: 1px solid rgba(200, 169, 81, 0.25);
    padding: 6px 20px;
    border-radius: 50px;
    letter-spacing: 2px;
    margin-bottom: 16px;
}

.section-tag {
    display: inline-block;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--gold);
    background: rgba(200, 169, 81, 0.1);
    border: 1px solid rgba(200, 169, 81, 0.2);
    padding: 8px 24px;
    border-radius: 50px;
    margin-bottom: 20px;
}

.section-header h2 {
    font-size: 2.5rem;
    font-weight: 800;
    background: linear-gradient(135deg, var(--text-primary), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1.3;
}

.section-subtitle {
    font-size: 1.1rem;
    color: var(--text-secondary);
    margin-top: 10px;
}

/* =========================================
   SLIDE 1: TITLE
   ========================================= */
.slide-title {
    background: linear-gradient(135deg, #0A0F1C 0%, #0F1B33 50%, #0A1628 100%);
}

.title-badge {
    margin-bottom: 30px;
}

.uae-emblem {
    position: relative;
    display: inline-block;
}

.emblem-ring {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
}

.emblem-ring svg {
    animation: rotateRing 30s linear infinite;
}

@keyframes rotateRing {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

.emblem-star {
    position: absolute;
    font-size: 2.5rem;
    color: var(--gold);
    text-shadow: 0 0 30px rgba(200, 169, 81, 0.4);
}

.main-title {
    font-size: 3.5rem;
    font-weight: 900;
    text-align: center;
    line-height: 1.3;
    margin-bottom: 20px;
    color: var(--text-primary);
}

.title-highlight {
    display: block;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.title-divider {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 15px;
    margin: 30px 0;
}

.divider-line {
    width: 80px;
    height: 1px;
    background: linear-gradient(90deg, transparent, var(--gold), transparent);
}

.divider-diamond {
    color: var(--gold);
    font-size: 0.8rem;
}

.author-info {
    text-align: center;
}

.author-label {
    font-size: 0.9rem;
    color: var(--text-muted);
    margin-bottom: 8px;
    letter-spacing: 2px;
}

.author-name {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 6px;
}

.author-role {
    font-size: 1rem;
    color: var(--text-secondary);
    margin-bottom: 4px;
}

.author-org {
    font-size: 0.9rem;
    color: var(--gold);
    font-weight: 600;
}

.scroll-hint {
    margin-top: 50px;
    color: var(--text-muted);
    font-size: 0.85rem;
    animation: pulseHint 2s infinite;
}

.scroll-arrow {
    font-size: 1.5rem;
    margin-top: 5px;
}

@keyframes pulseHint {
    0%, 100% { opacity: 0.5; transform: translateY(0); }
    50% { opacity: 1; transform: translateY(5px); }
}

/* =========================================
   SLIDE 2: AUTHOR
   ========================================= */
.author-card {
    display: flex;
    align-items: center;
    gap: 50px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 50px;
    backdrop-filter: blur(20px);
    max-width: 800px;
    margin: 0 auto;
}

.avatar-ring {
    width: 140px;
    height: 140px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: var(--shadow-gold);
    flex-shrink: 0;
}

.avatar-icon {
    font-size: 4rem;
}

.author-details h2 {
    font-size: 1.8rem;
    font-weight: 800;
    margin-bottom: 24px;
    color: var(--text-primary);
}

.badge {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 20px;
    background: rgba(255, 255, 255, 0.04);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: var(--radius-md);
    margin-bottom: 12px;
    transition: var(--transition);
}

.badge:hover {
    background: rgba(200, 169, 81, 0.08);
    border-color: rgba(200, 169, 81, 0.2);
}

.badge-icon {
    font-size: 1.5rem;
}

.badge-text {
    font-size: 1rem;
    color: var(--text-secondary);
    font-weight: 500;
}

/* =========================================
   SLIDE 3: RULES
   ========================================= */
.rules-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
    max-width: 800px;
    margin: 0 auto;
}

.rule-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 36px 28px;
    text-align: center;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}

.rule-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, var(--gold), transparent);
    opacity: 0;
    transition: var(--transition);
}

.rule-card:hover {
    background: var(--bg-card-hover);
    transform: translateY(-5px);
    box-shadow: var(--shadow-xl);
}

.rule-card:hover::before {
    opacity: 1;
}

.rule-icon {
    font-size: 2.5rem;
    margin-bottom: 16px;
}

.rule-card h3 {
    font-size: 1.2rem;
    font-weight: 700;
    margin-bottom: 10px;
    color: var(--gold);
}

.rule-card p {
    font-size: 0.95rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

/* =========================================
   SLIDE 4: EXPECTATIONS
   ========================================= */
.big-question {
    text-align: center;
}

.question-mark {
    font-size: 8rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1;
    margin-bottom: 20px;
    text-shadow: none;
}

.big-question h2 {
    font-size: 3rem;
    font-weight: 800;
    margin-bottom: 16px;
    color: var(--text-primary);
}

.question-subtitle {
    font-size: 1.2rem;
    color: var(--text-secondary);
}

.interactive-note {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    margin-top: 40px;
    padding: 14px 28px;
    background: rgba(200, 169, 81, 0.1);
    border: 1px solid rgba(200, 169, 81, 0.2);
    border-radius: 50px;
    font-size: 0.95rem;
    color: var(--gold);
}

.note-icon {
    font-size: 1.2rem;
}

/* =========================================
   SLIDE 5: TOPICS TIMELINE
   ========================================= */
.topics-timeline {
    max-width: 700px;
    margin: 0 auto;
    position: relative;
}

.topics-timeline::before {
    content: '';
    position: absolute;
    right: 25px;
    top: 0;
    bottom: 0;
    width: 2px;
    background: linear-gradient(to bottom, var(--gold), transparent);
}

.timeline-item {
    display: flex;
    align-items: flex-start;
    gap: 24px;
    margin-bottom: 30px;
    position: relative;
    transition: var(--transition);
}

.timeline-item:hover {
    transform: translateX(-10px);
}

.timeline-marker {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    font-size: 1.2rem;
    flex-shrink: 0;
    box-shadow: 0 4px 15px rgba(200, 169, 81, 0.3);
    position: relative;
    z-index: 2;
}

.timeline-content {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 20px 24px;
    flex: 1;
    transition: var(--transition);
}

.timeline-item:hover .timeline-content {
    background: var(--bg-card-hover);
    border-color: rgba(200, 169, 81, 0.2);
}

.timeline-content h3 {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 6px;
}

.timeline-content p {
    font-size: 0.95rem;
    color: var(--text-secondary);
    line-height: 1.5;
}

/* =========================================
   SLIDE 6: QUOTES
   ========================================= */
.quotes-carousel {
    max-width: 700px;
    position: relative;
    min-height: 250px;
}

.quote-card {
    position: absolute;
    inset: 0;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transform: scale(0.95);
    transition: var(--transition-slow);
    padding: 20px;
}

.quote-card.active {
    opacity: 1;
    transform: scale(1);
    position: relative;
}

.quote-mark {
    font-size: 4rem;
    color: var(--gold);
    line-height: 1;
    margin-bottom: 16px;
    opacity: 0.6;
}

.quote-card blockquote {
    font-size: 1.6rem;
    font-weight: 600;
    line-height: 1.7;
    color: var(--text-primary);
    margin-bottom: 20px;
    max-width: 600px;
}

.quote-card cite {
    font-size: 1rem;
    color: var(--gold);
    font-style: normal;
    font-weight: 500;
}

.quote-dots {
    display: flex;
    gap: 10px;
    justify-content: center;
    margin-top: 30px;
}

.dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.2);
    cursor: pointer;
    transition: var(--transition-fast);
}

.dot.active {
    background: var(--gold);
    box-shadow: 0 0 10px rgba(200, 169, 81, 0.4);
}

/* =========================================
   SLIDE 7: OBJECTIVES
   ========================================= */
.objectives-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
    max-width: 900px;
    margin: 0 auto;
}

.objective-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 32px;
    position: relative;
    transition: var(--transition);
    overflow: hidden;
}

.objective-card::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, var(--gold), var(--accent));
    transform: scaleX(0);
    transition: transform 0.4s ease;
}

.objective-card:hover {
    transform: translateY(-5px);
    background: var(--bg-card-hover);
    box-shadow: var(--shadow-xl);
}

.objective-card:hover::after {
    transform: scaleX(1);
}

.obj-number {
    position: absolute;
    top: 16px;
    left: 20px;
    font-size: 2.5rem;
    font-weight: 900;
    color: rgba(200, 169, 81, 0.08);
    line-height: 1;
}

.obj-icon {
    font-size: 2.2rem;
    margin-bottom: 16px;
}

.objective-card h3 {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 10px;
}

.objective-card p {
    font-size: 0.95rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

/* =========================================
   SLIDE 8: FRAMEWORK
   ========================================= */
.framework-visual {
    display: flex;
    justify-content: center;
    padding: 40px 0;
}

.framework-center {
    position: relative;
    width: 450px;
    height: 450px;
}

.fw-hub {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 130px;
    height: 130px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    display: flex;
    align-items: center;
    justify-content: center;
    text-align: center;
    font-weight: 800;
    font-size: 1rem;
    color: var(--primary);
    box-shadow: var(--shadow-gold);
    z-index: 3;
}

.fw-orbit {
    position: absolute;
    inset: 0;
    border-radius: 50%;
    border: 1px dashed rgba(200, 169, 81, 0.2);
    animation: rotateOrbit 60s linear infinite;
}

@keyframes rotateOrbit {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

.fw-planet {
    position: absolute;
    top: 50%;
    left: 50%;
    width: 100px;
    height: 100px;
    margin: -50px 0 0 -50px;
    transform: rotate(var(--angle)) translateX(190px) rotate(calc(-1 * var(--angle)));
    animation: counterRotate 60s linear infinite;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 10px;
    backdrop-filter: blur(10px);
    transition: var(--transition);
}

@keyframes counterRotate {
    from { transform: rotate(var(--angle)) translateX(190px) rotate(calc(-1 * var(--angle) - 0deg)); }
    to { transform: rotate(var(--angle)) translateX(190px) rotate(calc(-1 * var(--angle) - 360deg)); }
}

.fw-icon {
    font-size: 1.8rem;
    margin-bottom: 4px;
}

.fw-label {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--text-secondary);
    text-align: center;
}

/* =========================================
   SLIDE 9: HAPPINESS METER
   ========================================= */
.happiness-meter {
    text-align: center;
}

.meter-circle {
    position: relative;
    display: inline-block;
    margin-bottom: 30px;
}

.meter-arc {
    transform-origin: center;
    transform: rotate(-90deg);
    animation: drawArc 2s ease-out forwards;
    stroke-dashoffset: 565;
}

@keyframes drawArc {
    to { stroke-dashoffset: 140; }
}

.meter-face {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 4rem;
}

.happiness-meter h2 {
    font-size: 2.5rem;
    font-weight: 800;
    margin-bottom: 12px;
    color: var(--text-primary);
}

.happiness-meter > p {
    font-size: 1.1rem;
    color: var(--text-secondary);
}

.happiness-stats {
    display: flex;
    gap: 50px;
    margin-top: 50px;
    justify-content: center;
}

.stat-item {
    text-align: center;
}

.stat-value {
    font-size: 2.5rem;
    font-weight: 900;
    color: var(--gold);
    line-height: 1;
    margin-bottom: 8px;
}

.stat-label {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

/* =========================================
   SLIDE 10: WHY
   ========================================= */
.big-why {
    font-size: 5rem !important;
    margin-bottom: 10px;
}

.why-cards {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
    max-width: 850px;
    margin: 0 auto;
}

.why-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 32px;
    text-align: center;
    transition: var(--transition);
}

.why-card:hover {
    background: var(--bg-card-hover);
    transform: translateY(-5px);
    box-shadow: var(--shadow-xl);
}

.why-icon {
    font-size: 2.5rem;
    margin-bottom: 16px;
}

.why-card h3 {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 10px;
}

.why-card p {
    font-size: 0.95rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

/* =========================================
   SLIDE 11: SELF HAPPY
   ========================================= */
.self-happy-wheel {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 24px;
    max-width: 700px;
}

.wheel-item {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
    width: 140px;
    padding: 24px 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    transition: var(--transition);
    cursor: default;
}

.wheel-item:hover {
    background: rgba(200, 169, 81, 0.1);
    border-color: rgba(200, 169, 81, 0.3);
    transform: translateY(-5px);
}

.wheel-icon {
    font-size: 2.5rem;
}

.wheel-item span {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-secondary);
    text-align: center;
}

/* =========================================
   SLIDE 12: DUAL SECTION
   ========================================= */
.dual-section {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 30px;
    max-width: 900px;
    margin: 0 auto;
}

.dual-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 36px;
    transition: var(--transition);
}

.dual-card:hover {
    background: var(--bg-card-hover);
    transform: translateY(-3px);
}

.dual-icon {
    font-size: 2.5rem;
    margin-bottom: 16px;
}

.dual-card h3 {
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 20px;
}

.dual-card ul {
    list-style: none;
}

.dual-card li {
    padding: 10px 0;
    padding-right: 20px;
    position: relative;
    font-size: 0.95rem;
    color: var(--text-secondary);
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    line-height: 1.6;
}

.dual-card li:last-child {
    border-bottom: none;
}

.dual-card li::before {
    content: '◆';
    position: absolute;
    right: 0;
    color: var(--gold);
    font-size: 0.5rem;
    top: 14px;
}

.reach-card {
    border-top: 3px solid var(--accent);
}

.maintain-card {
    border-top: 3px solid var(--gold);
}

/* =========================================
   SLIDE 13: QUALITIES
   ========================================= */
.qualities-hex {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 20px;
    max-width: 800px;
    margin: 0 auto;
}

.quality-item {
    text-align: center;
    width: 140px;
    transition: var(--transition);
}

.quality-item:hover {
    transform: scale(1.05);
}

.quality-hex {
    width: 90px;
    height: 90px;
    background: linear-gradient(135deg, var(--glass), var(--bg-card-hover));
    border: 2px solid var(--glass-border);
    border-radius: 20px;
    transform: rotate(0deg);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 12px;
    transition: var(--transition);
}

.quality-item:hover .quality-hex {
    border-color: var(--gold);
    background: rgba(200, 169, 81, 0.15);
    box-shadow: var(--shadow-gold);
}

.quality-hex span {
    font-size: 2rem;
}

.quality-item p {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-secondary);
}

/* =========================================
   SLIDE 14: SCENARIOS
   ========================================= */
.scenarios-container {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 24px;
    max-width: 1000px;
    margin: 0 auto;
}

.scenario-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    overflow: hidden;
    transition: var(--transition);
}

.scenario-card:hover {
    background: var(--bg-card-hover);
    transform: translateY(-3px);
    box-shadow: var(--shadow-xl);
}

.scenario-header {
    background: linear-gradient(135deg, rgba(200, 169, 81, 0.15), rgba(200, 169, 81, 0.05));
    padding: 16px 24px;
    border-bottom: 1px solid var(--glass-border);
}

.scenario-num {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--gold);
}

.scenario-body {
    padding: 20px 24px;
}

.character {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    margin-bottom: 16px;
}

.character:last-child {
    margin-bottom: 0;
}

.char-icon {
    font-size: 1.8rem;
    flex-shrink: 0;
}

.character strong {
    display: block;
    font-size: 0.95rem;
    color: var(--gold);
    margin-bottom: 4px;
}

.character p {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.5;
}

/* =========================================
   SLIDE 15: CLOSING
   ========================================= */
.closing-content {
    text-align: center;
}

.closing-icon {
    font-size: 4rem;
    margin-bottom: 20px;
}

.closing-content h2 {
    font-size: 3.5rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    margin-bottom: 12px;
}

.closing-subtitle {
    font-size: 1.2rem;
    color: var(--text-secondary);
    margin-bottom: 30px;
}

.closing-divider {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 15px;
    margin-bottom: 30px;
}

.closing-info {
    margin-bottom: 40px;
}

.closing-info p {
    font-size: 1rem;
    color: var(--text-secondary);
    margin-bottom: 6px;
}

.strengths-improvements {
    display: flex;
    gap: 24px;
    justify-content: center;
}

.si-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px 36px;
    min-width: 250px;
    transition: var(--transition);
}

.si-card:hover {
    background: var(--bg-card-hover);
    transform: translateY(-3px);
}

.si-card h4 {
    font-size: 1.1rem;
    font-weight: 700;
    margin-bottom: 8px;
    color: var(--text-primary);
}

.si-card p {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

.strengths {
    border-top: 3px solid var(--uae-green);
}

.improvements {
    border-top: 3px solid var(--accent);
}

/* =========================================
   SIDE MENU
   ========================================= */
.side-menu {
    position: fixed;
    left: 0;
    top: 50%;
    transform: translateY(-50%);
    z-index: 1001;
}

.menu-toggle {
    position: absolute;
    left: 0;
    top: 50%;
    transform: translateY(-50%);
    width: 44px;
    height: 44px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 5px;
    transition: var(--transition);
    backdrop-filter: blur(10px);
}

.menu-toggle span {
    display: block;
    width: 18px;
    height: 2px;
    background: var(--text-secondary);
    border-radius: 2px;
    transition: var(--transition);
}

.menu-toggle:hover {
    background: var(--bg-card-hover);
}

.menu-toggle:hover span {
    background: var(--gold);
}

.menu-content {
    position: absolute;
    left: 0;
    top: 50%;
    transform: translateY(-50%) translateX(-110%);
    width: 260px;
    background: rgba(10, 15, 28, 0.95);
    backdrop-filter: blur(20px);
    border: 1px solid var(--glass-border);
    border-radius: 0 var(--radius-lg) var(--radius-lg) 0;
    padding: 24px;
    transition: var(--transition);
    max-height: 80vh;
    overflow-y: auto;
}

.menu-content.open {
    transform: translateY(-50%) translateX(0);
}

.menu-content h3 {
    font-size: 1rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 16px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--glass-border);
}

.menu-slides {
    list-style: none;
}

.menu-slides li {
    padding: 10px 14px;
    font-size: 0.85rem;
    color: var(--text-secondary);
    border-radius: var(--radius-sm);
    cursor: pointer;
    transition: var(--transition-fast);
    margin-bottom: 4px;
}

.menu-slides li:hover {
    background: var(--glass);
    color: var(--text-primary);
}

.menu-slides li.active {
    background: rgba(200, 169, 81, 0.15);
    color: var(--gold);
    font-weight: 600;
}

/* =========================================
   KEYBOARD HINT
   ========================================= */
.keyboard-hint {
    position: fixed;
    bottom: 20px;
    left: 50%;
    transform: translateX(-50%);
    padding: 8px 24px;
    background: rgba(10, 15, 28, 0.8);
    backdrop-filter: blur(10px);
    border: 1px solid var(--glass-border);
    border-radius: 50px;
    font-size: 0.75rem;
    color: var(--text-muted);
    z-index: 100;
    opacity: 0;
    transition: opacity 0.5s ease;
    direction: ltr;
}

.keyboard-hint.visible {
    opacity: 1;
}

/* =========================================
   ANIMATIONS
   ========================================= */
.animate-fade-up {
    opacity: 0;
    transform: translateY(30px);
    transition: opacity 0.8s ease, transform 0.8s ease;
}

.animate-scale-in {
    opacity: 0;
    transform: scale(0.9);
    transition: opacity 0.8s ease, transform 0.8s ease;
}

.animate-slide-right {
    opacity: 0;
    transform: translateX(30px);
    transition: opacity 0.6s ease, transform 0.6s ease;
}

.slide.active .animate-fade-up,
.slide.active .animate-scale-in,
.slide.active .animate-slide-right {
    opacity: 1;
    transform: translate(0) scale(1);
}

.delay-1 { transition-delay: 0.15s; }
.delay-2 { transition-delay: 0.3s; }
.delay-3 { transition-delay: 0.45s; }
.delay-4 { transition-delay: 0.6s; }

/* =========================================
   SCROLLBAR
   ========================================= */
::-webkit-scrollbar {
    width: 6px;
}

::-webkit-scrollbar-track {
    background: transparent;
}

::-webkit-scrollbar-thumb {
    background: rgba(200, 169, 81, 0.3);
    border-radius: 10px;
}

::-webkit-scrollbar-thumb:hover {
    background: rgba(200, 169, 81, 0.5);
}

/* =========================================
   RESPONSIVE
   ========================================= */
@media (max-width: 1024px) {
    .slide {
        padding: 80px 30px 30px;
    }

    .main-title {
        font-size: 2.5rem;
    }

    .section-header h2 {
        font-size: 2rem;
    }

    .objectives-grid,
    .why-cards,
    .dual-section {
        grid-template-columns: 1fr;
    }

    .scenarios-container {
        grid-template-columns: 1fr;
    }

    .framework-center {
        width: 350px;
        height: 350px;
    }

    .fw-planet {
        transform: rotate(var(--angle)) translateX(140px) rotate(calc(-1 * var(--angle)));
    }

    .author-card {
        flex-direction: column;
        text-align: center;
        padding: 36px 24px;
    }

    .happiness-stats {
        flex-direction: column;
        gap: 24px;
    }

    .strengths-improvements {
        flex-direction: column;
    }
}

@media (max-width: 768px) {
    .slide {
        padding: 70px 20px 20px;
    }

    .main-title {
        font-size: 2rem;
    }

    .section-header h2 {
        font-size: 1.6rem;
    }

    .rules-grid {
        grid-template-columns: 1fr;
    }

    .big-why {
        font-size: 3.5rem !important;
    }

    .question-mark {
        font-size: 5rem;
    }

    .quote-card blockquote {
        font-size: 1.2rem;
    }

    .nav-title {
        display: none;
    }

    .framework-center {
        width: 280px;
        height: 280px;
    }

    .fw-planet {
        width: 75px;
        height: 75px;
        margin: -37px 0 0 -37px;
        transform: rotate(var(--angle)) translateX(110px) rotate(calc(-1 * var(--angle)));
    }

    .fw-icon {
        font-size: 1.3rem;
    }

    .fw-label {
        font-size: 0.65rem;
    }

    .qualities-hex {
        gap: 12px;
    }

    .quality-item {
        width: 110px;
    }
}

/* =========================================
   PRINT STYLES
   ========================================= */
@media print {
    .main-nav, .side-menu, .keyboard-hint, .progress-bar, .scroll-hint {
        display: none !important;
    }

    .slide {
        position: relative !important;
        opacity: 1 !important;
        visibility: visible !important;
        transform: none !important;
        page-break-after: always;
        min-height: 100vh;
        height: auto !important;
        overflow: visible !important;
    }

    /* html/body are locked to one viewport (100vh + overflow:hidden) for the deck UI —
       unlock them when printing or the printout is clipped after the first page. */
    html, body {
        overflow: visible !important;
        height: auto !important;
        width: auto !important;
    }

    .slides-container {
        position: static !important;
        height: auto !important;
        overflow: visible !important;
    }

    /* Entry animations leave elements at opacity:0 until their slide becomes .active —
       force everything visible in print or non-active slides come out blank. */
    .animate-fade-up, .animate-scale-in, .animate-slide-right,
    .slide .cc-stage > *, .slide .slide-content * {
        opacity: 1 !important;
        visibility: visible !important;
        transform: none !important;
        transition: none !important;
        animation: none !important;
    }
}

/* =========================================
   NEW SLIDE TYPES - EXPANDED PRESENTATION
   ========================================= */

/* LEADER CARDS (Sheikh slides) */
.leader-card {
    text-align: center;
    max-width: 600px;
}

.leader-img {
    width: 160px;
    height: 160px;
    border-radius: 50%;
    overflow: hidden;
    margin: 0 auto 24px;
    border: 4px solid var(--gold);
    box-shadow: var(--shadow-gold);
}

.leader-img img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.leader-placeholder {
    width: 100%;
    height: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 4rem;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
}

.leader-card h2 {
    font-size: 1.6rem;
    font-weight: 800;
    margin-bottom: 8px;
}

.leader-title {
    font-size: 0.95rem;
    color: var(--gold);
    margin-bottom: 24px;
    font-weight: 500;
}

.leader-quote {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 30px;
    margin-top: 16px;
}

.leader-quote .quote-mark {
    font-size: 2.5rem;
    color: var(--gold);
    opacity: 0.5;
    line-height: 1;
    margin-bottom: 10px;
}

.leader-quote blockquote {
    font-size: 1.3rem;
    font-weight: 600;
    line-height: 1.7;
    color: var(--text-primary);
}

/* STATS GRID (Global Rankings) */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
    max-width: 800px;
    margin: 0 auto;
}

.stat-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
    display: flex;
    align-items: center;
    gap: 20px;
    transition: var(--transition);
}

.stat-card:hover {
    transform: translateY(-3px);
    background: var(--bg-card-hover);
}

.stat-card.gold-card {
    border: 2px solid var(--gold);
    background: rgba(200, 169, 81, 0.08);
}

.stat-card.green-card {
    border: 2px solid var(--uae-green);
    background: rgba(0, 151, 57, 0.06);
}

.stat-rank {
    font-size: 2.8rem;
    font-weight: 900;
    color: var(--gold);
    min-width: 80px;
    text-align: center;
    direction: ltr;
}

.stat-info h3 {
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 4px;
}

.stat-info p {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* RANKING CHART */
.ranking-chart {
    max-width: 700px;
    margin: 0 auto;
}

.rank-bar {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
    padding: 8px 0;
}

.rank-num {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--text-muted);
    min-width: 30px;
    text-align: center;
    direction: ltr;
}

.rank-country {
    font-size: 0.9rem;
    font-weight: 600;
    min-width: 110px;
    color: var(--text-secondary);
}

.rank-fill {
    flex: 1;
    height: 28px;
    background: rgba(255, 255, 255, 0.1);
    border-radius: 14px;
    position: relative;
    overflow: hidden;
}

.rank-fill::after {
    content: '';
    position: absolute;
    inset: 0;
    width: var(--width);
    background: linear-gradient(90deg, rgba(255,255,255,0.15), rgba(255,255,255,0.08));
    border-radius: 14px;
    transition: width 1.5s ease;
}

.rank-fill.uae-fill::after {
    background: linear-gradient(90deg, var(--gold), var(--gold-dark));
}

.rank-score {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--text-secondary);
    min-width: 40px;
    text-align: left;
    direction: ltr;
}

.highlight-bar {
    background: rgba(200, 169, 81, 0.08);
    border-radius: var(--radius-sm);
    padding: 10px 12px !important;
    border: 1px solid rgba(200, 169, 81, 0.2);
}

.highlight-bar .rank-num,
.highlight-bar .rank-country,
.highlight-bar .rank-score {
    color: var(--gold);
}

.dim-bar { opacity: 0.6; }

/* COMPETITIVENESS GRID */
.competitiveness-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    max-width: 900px;
    margin: 0 auto;
}

.comp-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 24px;
    text-align: center;
    transition: var(--transition);
}

.comp-card:hover {
    transform: translateY(-3px);
    background: var(--bg-card-hover);
}

.comp-icon { font-size: 2rem; margin-bottom: 12px; }
.comp-card h3 { font-size: 1rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.comp-card p { font-size: 0.85rem; color: var(--text-secondary); }

/* HAPPINESS STATS (big counter) */
.big-stat {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 40px;
    min-width: 250px;
}

.stat-suffix {
    font-size: 2rem;
    color: var(--gold);
    font-weight: 700;
    display: inline;
}

.stat-source {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-top: 6px;
}

/* INFO CARD LARGE */
.info-card-large {
    display: flex;
    gap: 30px;
    align-items: flex-start;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 40px;
    max-width: 800px;
    margin: 0 auto;
}

.info-icon-big { font-size: 4rem; flex-shrink: 0; }

.info-text h3 {
    font-size: 1.4rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 14px;
}

.info-text p {
    font-size: 1rem;
    color: var(--text-secondary);
    line-height: 1.8;
    margin-bottom: 16px;
}

.info-highlights {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.highlight-tag {
    background: rgba(200, 169, 81, 0.1);
    border: 1px solid rgba(200, 169, 81, 0.2);
    border-radius: 50px;
    padding: 6px 16px;
    font-size: 0.85rem;
    color: var(--gold);
    font-weight: 600;
}

/* PILLARS GRID */
.pillars-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    max-width: 900px;
    margin: 0 auto;
}

.pillar-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 28px;
    text-align: center;
    transition: var(--transition);
}

.pillar-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }

.pillar-num {
    display: inline-flex;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-weight: 800;
    align-items: center;
    justify-content: center;
    margin-bottom: 14px;
}

.pillar-card h3 { font-size: 1rem; font-weight: 700; color: var(--text-primary); margin-bottom: 6px; }
.pillar-card p { font-size: 0.85rem; color: var(--text-secondary); }

/* STAR RATING */
.stars-visual {
    max-width: 500px;
}

.star-level {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 14px 20px;
    margin-bottom: 10px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    transition: var(--transition);
}

.star-level:hover { background: var(--bg-card-hover); }

.star-level.gold-level {
    border: 2px solid var(--gold);
    background: rgba(200, 169, 81, 0.1);
}

.star-count { font-size: 1.2rem; min-width: 180px; direction: ltr; text-align: left; }
.star-level span:last-child { font-size: 1rem; font-weight: 600; color: var(--text-secondary); }
.gold-level span:last-child { color: var(--gold); font-weight: 700; }

/* ASSESSMENT GRID */
.assessment-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    max-width: 900px;
    margin: 0 auto;
}

.assess-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 20px;
    text-align: center;
    transition: var(--transition);
    position: relative;
}

.assess-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }

.assess-num {
    position: absolute;
    top: 8px;
    right: 12px;
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--gold);
    background: rgba(200, 169, 81, 0.15);
    width: 22px;
    height: 22px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.assess-icon { font-size: 2rem; margin-bottom: 10px; display: block; }
.assess-card h3 { font-size: 0.85rem; font-weight: 600; color: var(--text-secondary); }

/* FORMULA VISUAL */
.formula-visual {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 20px;
    flex-wrap: wrap;
    margin-top: 30px;
}

.formula-part, .formula-result {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px 28px;
    text-align: center;
    min-width: 120px;
}

.formula-result {
    border: 2px solid var(--gold);
    background: rgba(200, 169, 81, 0.1);
}

.formula-icon { font-size: 2.5rem; display: block; margin-bottom: 8px; }
.formula-part span, .formula-result span { font-size: 0.9rem; font-weight: 600; color: var(--text-secondary); }
.formula-result span { color: var(--gold); }
.formula-operator { font-size: 2rem; font-weight: 800; color: var(--gold); }

/* JOURNEY GRID */
.journey-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    max-width: 900px;
    margin: 0 auto;
}

.journey-step {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 20px;
    text-align: center;
    transition: var(--transition);
}

.journey-step:hover { transform: translateY(-3px); background: var(--bg-card-hover); }

.step-num {
    display: inline-flex;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-weight: 800;
    font-size: 0.9rem;
    align-items: center;
    justify-content: center;
    margin-bottom: 10px;
}

.journey-step h3 { font-size: 1rem; font-weight: 700; color: var(--gold); margin-bottom: 4px; }
.journey-step p { font-size: 0.8rem; color: var(--text-secondary); }

/* TOUCHPOINTS */
.touchpoints-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    max-width: 900px;
    margin: 0 auto;
}

.tp-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 24px;
    text-align: center;
    transition: var(--transition);
}

.tp-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.tp-icon { font-size: 2rem; margin-bottom: 12px; }
.tp-card h3 { font-size: 1rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.tp-card p { font-size: 0.85rem; color: var(--text-secondary); }

/* MYSTERY SHOPPER */
.mystery-info {
    max-width: 600px;
    text-align: center;
}

.mystery-icon { font-size: 5rem; margin-bottom: 16px; }

.mystery-info > p {
    font-size: 1.1rem;
    color: var(--text-secondary);
    margin-bottom: 24px;
}

.mystery-criteria {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: center;
}

.mystery-criteria span {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: 50px;
    padding: 8px 18px;
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* FIRST IMPRESSION */
.first-impression { text-align: center; }

.impression-big {
    font-size: 8rem;
    font-weight: 900;
    color: var(--gold);
    line-height: 1;
    margin-bottom: 10px;
}

.impression-unit { font-size: 2rem; }

.impression-text {
    font-size: 1.2rem;
    color: var(--text-secondary);
    margin-bottom: 36px;
    max-width: 500px;
}

.impression-factors {
    display: flex;
    gap: 30px;
    justify-content: center;
}

.impression-factors .factor {
    text-align: center;
}

.impression-factors span {
    display: block;
    font-size: 2rem;
    font-weight: 800;
    color: var(--gold);
    margin-bottom: 6px;
}

.impression-factors p {
    font-size: 0.9rem;
    color: var(--text-secondary);
}

/* COMMUNICATION GRID */
.comm-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    max-width: 900px;
    margin: 0 auto;
}

.comm-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 24px;
    text-align: center;
    transition: var(--transition);
}

.comm-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.comm-icon { font-size: 2rem; margin-bottom: 12px; }
.comm-card h3 { font-size: 1rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.comm-card p { font-size: 0.85rem; color: var(--text-secondary); }

/* DIFFICULT CUSTOMER TYPES */
.difficult-types {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
    max-width: 800px;
    margin: 0 auto;
}

.type-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
    text-align: center;
    transition: var(--transition);
}

.type-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.type-emoji { font-size: 3rem; margin-bottom: 12px; }
.type-card h3 { font-size: 1.1rem; font-weight: 700; color: var(--gold); margin-bottom: 8px; }
.type-card p { font-size: 0.9rem; color: var(--text-secondary); line-height: 1.6; }

/* HEAT MODEL */
.heat-model {
    display: flex;
    gap: 20px;
    max-width: 900px;
    flex-wrap: wrap;
    justify-content: center;
}

.heat-letter {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
    text-align: center;
    flex: 1;
    min-width: 180px;
    transition: var(--transition);
}

.heat-letter:hover { transform: translateY(-3px); background: var(--bg-card-hover); }

.heat-letter .letter {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-size: 1.8rem;
    font-weight: 900;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 14px;
    font-family: 'Tajawal', sans-serif;
}

.heat-letter h3 { font-size: 0.95rem; font-weight: 700; color: var(--gold); margin-bottom: 8px; }
.heat-letter p { font-size: 0.85rem; color: var(--text-secondary); line-height: 1.5; }

/* DO'S AND DON'TS */
.dos-donts {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
    max-width: 800px;
    margin: 0 auto;
}

.dos-card, .donts-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
}

.dos-card { border-top: 3px solid var(--uae-green); }
.donts-card { border-top: 3px solid var(--uae-red); }

.dos-card h3 { color: var(--uae-green); font-size: 1.2rem; margin-bottom: 16px; }
.donts-card h3 { color: var(--uae-red); font-size: 1.2rem; margin-bottom: 16px; }

.dos-card ul, .donts-card ul { list-style: none; }

.dos-card li, .donts-card li {
    padding: 8px 0;
    font-size: 0.95rem;
    color: var(--text-secondary);
    border-bottom: 1px solid rgba(255,255,255,0.04);
}

.dos-card li:last-child, .donts-card li:last-child { border-bottom: none; }

/* PHRASES */
.phrases-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 12px;
    max-width: 800px;
    margin: 0 auto;
}

.phrase-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 18px 22px;
    font-size: 0.95rem;
    color: var(--text-secondary);
    transition: var(--transition);
}

.phrase-card:hover {
    background: rgba(200, 169, 81, 0.08);
    border-color: rgba(200, 169, 81, 0.2);
    color: var(--text-primary);
}

/* BODY LANGUAGE */
.body-lang {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    justify-content: center;
    max-width: 800px;
}

.bl-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px;
    text-align: center;
    min-width: 140px;
    flex: 1;
    transition: var(--transition);
}

.bl-item:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.bl-icon { font-size: 2.5rem; margin-bottom: 10px; }
.bl-item h3 { font-size: 0.95rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.bl-item p { font-size: 0.8rem; color: var(--text-secondary); }

/* DIGITAL GRID */
.digital-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
    max-width: 800px;
    margin: 0 auto;
}

.digital-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
    transition: var(--transition);
}

.digital-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.digital-icon { font-size: 2.5rem; margin-bottom: 14px; }
.digital-card h3 { font-size: 1.1rem; font-weight: 700; color: var(--gold); margin-bottom: 8px; }
.digital-card p { font-size: 0.9rem; color: var(--text-secondary); line-height: 1.6; }

/* ZERO BUREAUCRACY */
.zero-bureau {
    display: flex;
    gap: 24px;
    flex-wrap: wrap;
    justify-content: center;
}

.zero-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px;
    text-align: center;
    min-width: 160px;
    transition: var(--transition);
}

.zero-item:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.zero-icon { font-size: 2.5rem; margin-bottom: 12px; }
.zero-item h3 { font-size: 1.1rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.zero-item p { font-size: 0.9rem; color: var(--text-secondary); }

/* BREAK */
.break-content { text-align: center; }
.break-icon { font-size: 5rem; margin-bottom: 20px; }
.break-content h2 { font-size: 3rem; font-weight: 800; color: var(--gold); margin-bottom: 12px; }
.break-content p { font-size: 1.2rem; color: var(--text-secondary); margin-bottom: 20px; }
.break-timer {
    display: inline-block;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: 50px;
    padding: 12px 32px;
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--gold);
}

/* CX DEFINITION */
.cx-definition {
    max-width: 600px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 40px;
}

.cx-text {
    font-size: 1.2rem;
    color: var(--text-secondary);
    line-height: 1.9;
    text-align: center;
}

/* SCENARIO DETAILS */
.scenario-detail { max-width: 800px; margin: 0 auto; }

.scenario-characters {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    justify-content: center;
}

.character-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px;
    text-align: center;
    flex: 1;
    min-width: 200px;
    transition: var(--transition);
}

.character-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.character-card.angry-char { border: 1px solid rgba(239, 51, 64, 0.3); }
.character-card.happy-char { border: 1px solid rgba(0, 151, 57, 0.3); }

.char-avatar { font-size: 3rem; margin-bottom: 12px; }
.character-card h3 { font-size: 1.1rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.character-card p { font-size: 0.85rem; color: var(--text-secondary); line-height: 1.5; }

.scenario-tip {
    background: rgba(200, 169, 81, 0.08);
    border: 1px solid rgba(200, 169, 81, 0.2);
    border-radius: var(--radius-md);
    padding: 16px 24px;
    margin-top: 20px;
    text-align: center;
}

.scenario-tip p { font-size: 0.95rem; color: var(--gold); }

.scenario-intro {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 30px;
    font-size: 1.2rem;
    color: var(--text-secondary);
}

/* TEAM TASK */
.team-task {
    max-width: 600px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 36px;
    text-align: center;
}

.task-icon { font-size: 3rem; margin-bottom: 16px; }
.team-task p { font-size: 1.1rem; color: var(--text-secondary); line-height: 1.7; margin-bottom: 20px; }
.team-task strong { color: var(--gold); }

.task-items {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.task-items span {
    background: rgba(255,255,255,0.04);
    border-radius: var(--radius-sm);
    padding: 10px 16px;
    font-size: 0.95rem;
    color: var(--text-secondary);
}

/* FIELD VISIT */
.field-visit {
    max-width: 600px;
    text-align: center;
}

.visit-icon { font-size: 4rem; margin-bottom: 16px; }
.field-visit h3 { font-size: 1.3rem; font-weight: 700; color: var(--text-primary); margin-bottom: 24px; }

.visit-tasks {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    justify-content: center;
}

.visit-tasks span {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: 50px;
    padding: 10px 20px;
    font-size: 0.9rem;
    color: var(--text-secondary);
}

/* TAKEAWAYS */
.takeaways-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    max-width: 900px;
    margin: 0 auto;
}

.takeaway-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 24px;
    display: flex;
    align-items: center;
    gap: 16px;
    transition: var(--transition);
}

.takeaway-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }

.tw-num {
    display: flex;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-weight: 800;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.takeaway-card p { font-size: 0.9rem; color: var(--text-secondary); }

/* CLOSING YEAR */
.closing-year {
    font-size: 0.9rem;
    color: var(--gold);
    font-weight: 700;
    margin-top: 10px;
}

/* RESPONSIVE for new elements */
@media (max-width: 1024px) {
    .stats-grid,
    .competitiveness-grid,
    .assessment-grid,
    .journey-grid,
    .touchpoints-grid,
    .comm-grid,
    .difficult-types,
    .dos-donts,
    .phrases-grid,
    .digital-grid,
    .takeaways-grid {
        grid-template-columns: 1fr 1fr;
    }

    .heat-model {
        flex-direction: column;
        align-items: center;
    }

    .formula-visual {
        gap: 12px;
    }

    .info-card-large {
        flex-direction: column;
        text-align: center;
    }
}

@media (max-width: 768px) {
    .stats-grid,
    .competitiveness-grid,
    .assessment-grid,
    .journey-grid,
    .touchpoints-grid,
    .comm-grid,
    .difficult-types,
    .dos-donts,
    .phrases-grid,
    .digital-grid,
    .takeaways-grid {
        grid-template-columns: 1fr;
    }

    .impression-factors {
        flex-direction: column;
        gap: 16px;
    }

    .scenario-characters {
        flex-direction: column;
    }

    .leader-card h2 {
        font-size: 1.3rem;
    }

    .leader-quote blockquote {
        font-size: 1.1rem;
    }
}

/* ======================================
   SERVICE DESIGN GUIDE STYLES
   ====================================== */

/* Section Badge */
.section-badge {
    display: inline-block;
    background: linear-gradient(135deg, var(--gold), #e6c665);
    color: var(--bg-primary);
    padding: 8px 24px;
    border-radius: 50px;
    font-size: 0.95rem;
    font-weight: 700;
    margin-bottom: 16px;
}

/* SD Definition */
.sd-definition { max-width: 700px; text-align: center; }
.sd-quote-box {
    background: var(--glass);
    border: 2px solid var(--gold);
    border-radius: var(--radius-xl);
    padding: 28px 32px;
    margin-bottom: 24px;
    font-size: 1.15rem;
    line-height: 1.9;
    color: var(--text-primary);
}
.sd-how { margin-top: 16px; }
.sd-how h4 { color: var(--gold); font-size: 1.1rem; margin-bottom: 8px; }
.sd-how p { font-size: 0.95rem; color: var(--text-secondary); line-height: 1.8; }
.sd-source {
    margin-top: 24px;
    font-size: 0.75rem;
    color: var(--text-muted);
    opacity: 0.6;
}

/* SD Pillars */
.sd-pillars {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 24px;
    max-width: 900px;
    margin: 0 auto;
}
.sd-pillar {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 32px 24px;
    text-align: center;
    transition: var(--transition);
}
.sd-pillar:hover { transform: translateY(-5px); background: var(--bg-card-hover); border-color: var(--gold); }
.sd-pillar-icon { font-size: 2.5rem; margin-bottom: 16px; }
.sd-pillar h3 { font-size: 1.15rem; font-weight: 700; color: var(--gold); margin-bottom: 12px; }
.sd-pillar p { font-size: 0.85rem; color: var(--text-secondary); line-height: 1.7; }

/* SD 5 Phases */
.sd-phases {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    flex-wrap: wrap;
    max-width: 1100px;
    margin: 0 auto;
}
.sd-phase {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 16px;
    text-align: center;
    flex: 1;
    min-width: 150px;
    max-width: 190px;
    transition: var(--transition);
}
.sd-phase:hover { transform: translateY(-4px); border-color: var(--gold); }
.sd-phase-num {
    width: 36px; height: 36px;
    background: linear-gradient(135deg, var(--gold), #e6c665);
    color: var(--bg-primary);
    border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-weight: 800; font-size: 1rem;
    margin: 0 auto 12px;
}
.sd-phase h4 { font-size: 0.85rem; font-weight: 700; color: var(--text-primary); margin-bottom: 8px; line-height: 1.5; }
.sd-phase p { font-size: 0.72rem; color: var(--text-muted); line-height: 1.5; }
.sd-phase-arrow { font-size: 1.3rem; color: var(--gold); font-weight: 700; }

/* SD Preparation Grid */
.sd-prep-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    max-width: 900px;
    margin: 0 auto;
}
.sd-prep-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px;
    text-align: center;
    transition: var(--transition);
}
.sd-prep-item:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.sd-prep-icon { font-size: 1.8rem; margin-bottom: 10px; }
.sd-prep-item h4 { font-size: 0.9rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.sd-prep-item p { font-size: 0.78rem; color: var(--text-secondary); line-height: 1.6; }

/* SD Challenges (Phase 2) */
.sd-challenges {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    max-width: 1000px;
    margin: 0 auto;
}
.sd-challenge-step {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px 20px;
    transition: var(--transition);
}
.sd-challenge-step:hover { border-color: var(--gold); }
.sd-step-badge {
    display: inline-block;
    background: linear-gradient(135deg, var(--gold), #e6c665);
    color: var(--bg-primary);
    padding: 4px 16px;
    border-radius: 50px;
    font-size: 0.75rem;
    font-weight: 700;
    margin-bottom: 12px;
}
.sd-challenge-step h4 { font-size: 0.95rem; font-weight: 700; color: var(--text-primary); margin-bottom: 10px; }
.sd-challenge-step ul { list-style: none; padding: 0; }
.sd-challenge-step li {
    font-size: 0.78rem;
    color: var(--text-secondary);
    padding: 4px 0;
    padding-right: 16px;
    position: relative;
    line-height: 1.6;
}
.sd-challenge-step li::before {
    content: '◆';
    color: var(--gold);
    position: absolute;
    right: 0;
    font-size: 0.5rem;
    top: 8px;
}

/* SD Journey Map */
.sd-journey-map {
    max-width: 850px;
    margin: 0 auto;
}
.sd-journey-row {
    display: flex;
    align-items: stretch;
    border-bottom: 1px solid var(--glass-border);
}
.sd-journey-row:last-child { border-bottom: none; }
.sd-journey-label {
    background: linear-gradient(135deg, rgba(200,169,81,0.15), rgba(200,169,81,0.05));
    padding: 12px 20px;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--gold);
    min-width: 140px;
    display: flex;
    align-items: center;
    border-left: 1px solid var(--glass-border);
}
.sd-journey-cell {
    flex: 1;
    padding: 12px 20px;
    font-size: 0.82rem;
    color: var(--text-secondary);
    display: flex;
    align-items: center;
    background: var(--glass);
    line-height: 1.6;
}
.sd-journey-cell.highlight { color: var(--gold); font-weight: 600; }
.sd-journey-cell.concern { color: #ff6b6b; }

/* SD Ideation */
.sd-ideation {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    max-width: 950px;
    margin: 0 auto;
}
.sd-ideation-tools, .sd-ideation-criteria {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 24px;
}
.sd-ideation h4 { font-size: 0.95rem; font-weight: 700; color: var(--gold); margin-bottom: 16px; text-align: center; }
.sd-tools-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: center;
}
.sd-tool {
    background: rgba(200,169,81,0.1);
    border: 1px solid rgba(200,169,81,0.25);
    border-radius: 50px;
    padding: 8px 16px;
    font-size: 0.8rem;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 6px;
    transition: var(--transition);
}
.sd-tool:hover { background: rgba(200,169,81,0.2); }
.sd-tool span { font-size: 1.1rem; }
.sd-criteria-list { display: flex; flex-direction: column; gap: 8px; }
.sd-criterion {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    background: rgba(255,255,255,0.03);
    border-radius: var(--radius);
    transition: var(--transition);
}
.sd-criterion:hover { background: rgba(200,169,81,0.08); }
.sd-criterion-icon { font-size: 1.1rem; }
.sd-criterion span { font-size: 0.82rem; color: var(--text-secondary); }

/* SD Prototype */
.sd-prototype {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
    max-width: 950px;
    margin: 0 auto;
}
.sd-proto-elements, .sd-proto-steps {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: 24px;
}
.sd-prototype h4 { font-size: 0.95rem; font-weight: 700; color: var(--gold); margin-bottom: 16px; text-align: center; }
.sd-proto-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
}
.sd-proto-item {
    background: rgba(255,255,255,0.03);
    border-radius: var(--radius);
    padding: 14px;
    text-align: center;
    transition: var(--transition);
}
.sd-proto-item:hover { background: rgba(200,169,81,0.08); }
.sd-proto-icon { font-size: 1.5rem; margin-bottom: 6px; }
.sd-proto-item h5 { font-size: 0.82rem; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; }
.sd-proto-item p { font-size: 0.72rem; color: var(--text-muted); }
.sd-proto-flow {
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.sd-proto-step {
    background: linear-gradient(135deg, rgba(200,169,81,0.1), rgba(200,169,81,0.03));
    border: 1px solid rgba(200,169,81,0.2);
    border-radius: 50px;
    padding: 10px 20px;
    font-size: 0.82rem;
    color: var(--text-primary);
    text-align: center;
    transition: var(--transition);
    position: relative;
}
.sd-proto-step:hover { background: rgba(200,169,81,0.15); }

/* SD Initiatives */
.sd-initiatives { max-width: 900px; margin: 0 auto; }
.sd-init-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
}
.sd-init-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px 18px;
    text-align: center;
    transition: var(--transition);
}
.sd-init-item:hover { transform: translateY(-3px); border-color: var(--gold); }
.sd-init-icon { font-size: 1.8rem; margin-bottom: 10px; }
.sd-init-item h4 { font-size: 0.88rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.sd-init-item p { font-size: 0.78rem; color: var(--text-secondary); line-height: 1.5; }

/* SD Principles */
.sd-principles {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    max-width: 950px;
    margin: 0 auto;
}
.sd-principle {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 22px 18px;
    text-align: center;
    transition: var(--transition);
}
.sd-principle:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--gold); }
.sd-p-icon { font-size: 1.8rem; margin-bottom: 10px; }
.sd-principle h4 { font-size: 0.88rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.sd-principle p { font-size: 0.78rem; color: var(--text-secondary); line-height: 1.5; }

/* Responsive for SD slides */
@media (max-width: 768px) {
    .sd-pillars { grid-template-columns: 1fr; }
    .sd-phases { flex-direction: column; }
    .sd-phase-arrow { transform: rotate(90deg); }
    .sd-prep-grid { grid-template-columns: 1fr 1fr; }
    .sd-challenges { grid-template-columns: 1fr; }
    .sd-ideation { grid-template-columns: 1fr; }
    .sd-prototype { grid-template-columns: 1fr; }
    .sd-init-grid { grid-template-columns: 1fr 1fr; }
    .sd-principles { grid-template-columns: 1fr 1fr; }
    .sd-journey-row { flex-direction: column; }
    .sd-journey-label { min-width: auto; border-left: none; border-bottom: 1px solid var(--glass-border); }
}

/* ==========================================
   INSPIRING CX IDEAS — Slides 49-58
   ========================================== */

/* Section Badge */
.section-badge {
    display: inline-block;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-weight: 700;
    font-size: 0.85rem;
    padding: 6px 20px;
    border-radius: 50px;
    margin-bottom: 12px;
    letter-spacing: 0.5px;
}

/* --- Slide 49: Neuroscience / D.O.S.E. --- */
.neuro-chemicals {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-top: 20px;
}
.neuro-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 22px 16px;
    text-align: center;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}
.neuro-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    border-radius: var(--radius-lg) var(--radius-lg) 0 0;
}
.neuro-card.dopamine::before { background: linear-gradient(90deg, #FF6B6B, #FF8E53); }
.neuro-card.oxytocin::before { background: linear-gradient(90deg, #A855F7, #6366F1); }
.neuro-card.serotonin::before { background: linear-gradient(90deg, #C8A951, #E8D48B); }
.neuro-card.endorphin::before { background: linear-gradient(90deg, #34D399, #06B6D4); }
.neuro-card:hover {
    transform: translateY(-5px);
    background: var(--bg-card-hover);
}
.neuro-card.dopamine:hover { border-color: #FF6B6B; box-shadow: 0 10px 30px rgba(255, 107, 107, 0.2); }
.neuro-card.oxytocin:hover { border-color: #A855F7; box-shadow: 0 10px 30px rgba(168, 85, 247, 0.2); }
.neuro-card.serotonin:hover { border-color: var(--gold); box-shadow: var(--shadow-gold); }
.neuro-card.endorphin:hover { border-color: #34D399; box-shadow: 0 10px 30px rgba(52, 211, 153, 0.2); }
.neuro-icon { font-size: 2rem; margin-bottom: 10px; }
.neuro-card h4 {
    font-size: 1rem;
    font-weight: 800;
    margin-bottom: 4px;
}
.neuro-card.dopamine h4 { color: #FF6B6B; }
.neuro-card.oxytocin h4 { color: #A855F7; }
.neuro-card.serotonin h4 { color: var(--gold); }
.neuro-card.endorphin h4 { color: #34D399; }
.neuro-name {
    font-size: 0.75rem;
    color: var(--text-muted);
    margin-bottom: 8px;
    font-style: italic;
}
.neuro-card > p {
    font-size: 0.8rem;
    color: var(--text-secondary);
    line-height: 1.5;
    margin-bottom: 12px;
}
.neuro-tip {
    font-size: 0.72rem;
    color: var(--text-muted);
    background: rgba(255, 255, 255, 0.04);
    border-radius: var(--radius-sm);
    padding: 8px 10px;
    line-height: 1.4;
    border-top: 1px dashed var(--glass-border);
}

/* --- Slide 50: Peak-End Rule --- */
.peak-end {
    margin-top: 20px;
}
.peak-end-visual {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px;
    margin-bottom: 20px;
    text-align: center;
}
.pe-chart {
    position: relative;
    height: 120px;
    margin: 0 auto 16px;
    max-width: 600px;
    display: flex;
    align-items: center;
    justify-content: center;
}
.pe-line {
    position: absolute;
    width: 80%;
    height: 3px;
    background: linear-gradient(90deg, var(--glass-border), var(--gold), var(--glass-border), var(--gold));
    border-radius: 2px;
    top: 50%;
}
.pe-peak {
    position: absolute;
    right: 30%;
    top: 0;
    text-align: center;
    animation: peakPulse 2s infinite ease-in-out;
}
.pe-end {
    position: absolute;
    left: 10%;
    top: 0;
    text-align: center;
    animation: peakPulse 2s infinite ease-in-out 1s;
}
@keyframes peakPulse {
    0%, 100% { transform: translateY(0); }
    50% { transform: translateY(-8px); }
}
.pe-peak span, .pe-end span { font-size: 2rem; display: block; }
.pe-peak p, .pe-end p { font-size: 0.78rem; color: var(--gold); font-weight: 600; margin-top: 4px; }
.pe-insight {
    font-size: 0.9rem;
    color: var(--text-secondary);
    line-height: 1.7;
}
.pe-insight strong { color: var(--gold); }
.pe-application {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
}
.pe-app-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 18px 14px;
    text-align: center;
    transition: var(--transition);
}
.pe-app-item:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--gold); }
.pe-app-icon { font-size: 1.6rem; margin-bottom: 8px; }
.pe-app-item h4 { font-size: 0.85rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.pe-app-item p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.5; }

/* --- Slide 51: WOW Factor --- */
.wow-content { margin-top: 16px; }
.wow-formula {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 16px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}
.wow-f-part {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 14px 24px;
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text-primary);
}
.wow-f-sign {
    font-size: 1.5rem;
    font-weight: 800;
    color: var(--gold);
}
.wow-f-result {
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    border-radius: var(--radius-md);
    padding: 14px 30px;
    font-size: 1.1rem;
    font-weight: 800;
    box-shadow: var(--shadow-gold);
    animation: wowPulse 2s infinite;
}
@keyframes wowPulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.05); box-shadow: 0 12px 40px rgba(200, 169, 81, 0.4); }
}
.wow-ideas {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 14px;
}
.wow-idea {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
}
.wow-idea:hover {
    transform: translateY(-4px);
    background: var(--bg-card-hover);
    border-color: var(--gold);
    box-shadow: var(--shadow-gold);
}
.wow-idea span { font-size: 2rem; display: block; margin-bottom: 10px; }
.wow-idea h4 { font-size: 0.85rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.wow-idea p { font-size: 0.72rem; color: var(--text-secondary); line-height: 1.5; }

/* --- Slide 52: Legendary Service Stories --- */
.legend-stories {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-top: 16px;
}
.legend-story {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 22px 18px;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}
.legend-story::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, var(--gold), var(--gold-light));
}
.legend-story:hover {
    transform: translateY(-4px);
    background: var(--bg-card-hover);
    border-color: var(--gold);
    box-shadow: var(--shadow-gold);
}
.legend-brand {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 10px;
    padding-bottom: 8px;
    border-bottom: 1px dashed var(--glass-border);
}
.legend-story h4 {
    font-size: 0.92rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 8px;
}
.legend-story p {
    font-size: 0.78rem;
    color: var(--text-secondary);
    line-height: 1.6;
    margin-bottom: 12px;
}
.legend-lesson {
    font-size: 0.75rem;
    color: var(--gold-light);
    background: rgba(200, 169, 81, 0.08);
    border-radius: var(--radius-sm);
    padding: 8px 12px;
    border: 1px dashed rgba(200, 169, 81, 0.2);
    font-weight: 600;
}

/* --- Slide 53: Service Recovery Paradox --- */
.recovery-paradox {
    margin-top: 20px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}
.rp-visual {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 24px;
    margin-bottom: 20px;
}
.rp-before, .rp-after {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px 20px;
    text-align: center;
    flex: 1;
    transition: var(--transition);
}
.rp-after {
    border-color: var(--gold);
    box-shadow: var(--shadow-gold);
    background: rgba(200, 169, 81, 0.08);
}
.rp-emoji { font-size: 2.5rem; margin-bottom: 8px; }
.rp-before p, .rp-after p {
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-bottom: 12px;
    font-weight: 600;
}
.rp-bar {
    height: 28px;
    background: linear-gradient(90deg, var(--accent), var(--accent-light));
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.78rem;
    font-weight: 700;
    color: white;
    transition: width 1.5s cubic-bezier(0.25, 0.46, 0.45, 0.94);
}
.rp-bar.gold {
    background: linear-gradient(90deg, var(--gold-dark), var(--gold), var(--gold-light));
}
.rp-arrow {
    font-size: 1.2rem;
    font-weight: 900;
    color: var(--gold);
    flex-shrink: 0;
    background: var(--glass);
    border-radius: 50%;
    width: 50px;
    height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 2px solid var(--gold);
}
.rp-quote {
    text-align: center;
    font-size: 0.9rem;
    color: var(--text-secondary);
    line-height: 1.7;
    margin-bottom: 16px;
    padding: 16px;
    background: var(--glass);
    border-radius: var(--radius-md);
    border-right: 4px solid var(--gold);
}
.rp-quote strong { color: var(--gold); }
.rp-conditions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: center;
    gap: 10px;
}
.rp-conditions span {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: 50px;
    padding: 6px 16px;
    font-size: 0.78rem;
    color: var(--text-secondary);
}
.rp-conditions span:first-child {
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    font-weight: 700;
    border-color: transparent;
}

/* --- Slide 54: Disney Principles --- */
.disney-keys {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-top: 18px;
}
.disney-key {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 24px 16px;
    text-align: center;
    transition: var(--transition);
    position: relative;
}
.disney-key:hover {
    transform: translateY(-5px);
    background: var(--bg-card-hover);
    border-color: var(--gold);
    box-shadow: var(--shadow-gold);
}
.dk-num {
    position: absolute;
    top: -10px;
    left: 50%;
    transform: translateX(-50%);
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    font-weight: 800;
    box-shadow: var(--shadow-gold);
}
.dk-icon { font-size: 2rem; margin: 8px 0 12px; }
.disney-key h4 {
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 8px;
}
.disney-key p {
    font-size: 0.78rem;
    color: var(--text-secondary);
    line-height: 1.5;
}
.disney-motto {
    text-align: center;
    margin-top: 20px;
    padding: 16px 24px;
    background: rgba(200, 169, 81, 0.08);
    border: 1px dashed var(--gold);
    border-radius: var(--radius-md);
}
.disney-motto p {
    font-size: 0.9rem;
    color: var(--text-secondary);
    line-height: 1.6;
}
.disney-motto strong { color: var(--gold); }

/* --- Slide 55: Emotional Design --- */
.emotional-design {
    margin-top: 16px;
}
.ed-stat {
    text-align: center;
    margin-bottom: 20px;
}
.ed-stat-num {
    font-size: 3.5rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1;
    margin-bottom: 4px;
}
.ed-stat p {
    font-size: 0.9rem;
    color: var(--text-secondary);
}
.ed-dimensions {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin-bottom: 20px;
}
.ed-dim {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 20px 16px;
    text-align: center;
    transition: var(--transition);
}
.ed-dim:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.ed-dim.highlight {
    border-color: var(--gold);
    background: rgba(200, 169, 81, 0.1);
    box-shadow: var(--shadow-gold);
}
.ed-dim-icon { font-size: 1.8rem; margin-bottom: 8px; }
.ed-dim h4 {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 4px;
}
.ed-dim.highlight h4 { color: var(--gold); }
.ed-dim p {
    font-size: 0.78rem;
    color: var(--text-secondary);
}
.ed-insight {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 18px 20px;
    text-align: center;
}
.ed-insight p {
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.7;
    margin-bottom: 6px;
}
.ed-insight strong { color: var(--gold); font-weight: 800; }
.ed-insight-sub {
    font-size: 0.78rem !important;
    color: var(--text-muted) !important;
    margin-bottom: 0 !important;
}

/* --- Slide 56: CX Metrics --- */
.cx-metrics {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cx-metric {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 16px;
    transition: var(--transition);
}
.cx-metric:hover {
    transform: translateY(-3px);
    background: var(--bg-card-hover);
    border-color: var(--gold);
}
.cxm-icon { font-size: 1.6rem; margin-bottom: 8px; }
.cx-metric h4 {
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 6px;
}
.cx-metric p {
    font-size: 0.78rem;
    color: var(--text-secondary);
    line-height: 1.5;
    margin-bottom: 8px;
}
.cxm-stat {
    font-size: 0.72rem;
    color: var(--text-muted);
    background: rgba(255, 255, 255, 0.04);
    border-radius: var(--radius-sm);
    padding: 6px 10px;
    border-top: 1px dashed var(--glass-border);
    line-height: 1.4;
}

/* --- Slide 57: AI in CX --- */
.ai-cx {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.ai-cx-item {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}
.ai-cx-item::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 0;
    right: 0;
    height: 2px;
    background: linear-gradient(90deg, transparent, var(--accent-light), transparent);
    opacity: 0;
    transition: var(--transition);
}
.ai-cx-item:hover {
    transform: translateY(-4px);
    background: var(--bg-card-hover);
    border-color: var(--accent);
    box-shadow: 0 10px 30px rgba(46, 134, 171, 0.2);
}
.ai-cx-item:hover::after { opacity: 1; }
.ai-icon { font-size: 1.8rem; margin-bottom: 10px; }
.ai-cx-item h4 {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--accent-light);
    margin-bottom: 6px;
}
.ai-cx-item p {
    font-size: 0.72rem;
    color: var(--text-secondary);
    line-height: 1.5;
}

/* --- Slide 58: Employee Empowerment --- */
.empower-content {
    margin-top: 16px;
    max-width: 750px;
    margin-left: auto;
    margin-right: auto;
}
.empower-quote {
    text-align: center;
    margin-bottom: 24px;
    padding: 20px 30px;
    background: linear-gradient(135deg, rgba(200, 169, 81, 0.1), rgba(200, 169, 81, 0.03));
    border: 1px solid var(--gold);
    border-radius: var(--radius-lg);
    position: relative;
}
.empower-quote::before {
    content: '❝';
    position: absolute;
    top: -10px;
    right: 20px;
    font-size: 2.5rem;
    color: var(--gold);
    opacity: 0.4;
    line-height: 1;
}
.empower-quote p {
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
    line-height: 1.7;
    font-style: italic;
}
.empower-actions {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
}
.empower-action {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 22px 16px;
    text-align: center;
    transition: var(--transition);
}
.empower-action:hover {
    transform: translateY(-4px);
    background: var(--bg-card-hover);
    border-color: var(--gold);
    box-shadow: var(--shadow-gold);
}
.empower-action span { font-size: 2rem; display: block; margin-bottom: 10px; }
.empower-action h4 {
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--gold);
    margin-bottom: 6px;
}
.empower-action p {
    font-size: 0.75rem;
    color: var(--text-secondary);
    line-height: 1.5;
}

/* Responsive for Inspiring CX slides */
@media (max-width: 768px) {
    .neuro-chemicals { grid-template-columns: 1fr 1fr; }
    .pe-application { grid-template-columns: 1fr; }
    .wow-formula { gap: 8px; }
    .wow-f-part { padding: 10px 16px; font-size: 0.8rem; }
    .wow-ideas { grid-template-columns: 1fr 1fr; }
    .legend-stories { grid-template-columns: 1fr; }
    .rp-visual { flex-direction: column; gap: 12px; }
    .rp-arrow { transform: rotate(90deg); }
    .disney-keys { grid-template-columns: 1fr 1fr; }
    .ed-dimensions { grid-template-columns: 1fr; }
    .cx-metrics { grid-template-columns: 1fr; }
    .ai-cx { grid-template-columns: 1fr 1fr; }
    .empower-actions { grid-template-columns: 1fr; }
}

/* ==========================================
   CALL CENTER 901 SECTION — Slides 71-105
   ========================================== */

/* --- Slide 71: CC Intro Badge --- */
.cc-intro-badge {
    margin-top: 30px;
    text-align: center;
}
.cc-phone-icon {
    font-size: 4rem;
    margin-bottom: 16px;
    animation: phonePulse 2s infinite;
}
@keyframes phonePulse {
    0%, 100% { transform: scale(1) rotate(0deg); }
    25% { transform: scale(1.1) rotate(-10deg); }
    75% { transform: scale(1.1) rotate(10deg); }
}
.cc-intro-badge p {
    font-size: 1.1rem;
    color: var(--text-secondary);
    font-style: italic;
}

/* --- Slide 72: Why Call Centers --- */
.cc-why-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-top: 20px;
}
.cc-why-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 28px 18px;
    text-align: center;
    transition: var(--transition);
}
.cc-why-card:hover { transform: translateY(-4px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-why-stat {
    font-size: 3rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--uae-red), #FF8E53);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1;
    margin-bottom: 12px;
}
.cc-why-card p { font-size: 0.82rem; color: var(--text-secondary); line-height: 1.6; }
.cc-why-insight {
    text-align: center;
    margin-top: 18px;
    padding: 14px 20px;
    background: var(--glass);
    border-radius: var(--radius-md);
    border-right: 4px solid var(--gold);
}
.cc-why-insight p { font-size: 0.88rem; color: var(--text-secondary); line-height: 1.6; }
.cc-why-insight strong { color: var(--gold); }

/* --- Slide 73: KPIs --- */
.cc-kpi-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cc-kpi-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
}
.cc-kpi-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--accent); }
.cc-kpi-icon { font-size: 1.8rem; margin-bottom: 8px; }
.cc-kpi-card h4 { font-size: 0.85rem; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; }
.cc-kpi-en { font-size: 0.72rem; color: var(--accent-light); font-weight: 600; margin-bottom: 10px; }
.cc-kpi-target {
    font-size: 0.72rem;
    color: var(--text-muted);
    background: rgba(255,255,255,0.04);
    border-radius: var(--radius-sm);
    padding: 6px 10px;
    border-top: 1px dashed var(--glass-border);
}

/* --- Slide 74: Call Anatomy Timeline --- */
.cc-call-anatomy {
    display: flex;
    align-items: flex-start;
    justify-content: center;
    gap: 4px;
    margin-top: 24px;
    flex-wrap: wrap;
}
.cc-stage {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 16px 10px;
    text-align: center;
    width: 110px;
    transition: var(--transition);
    position: relative;
}
.cc-stage:hover { transform: translateY(-4px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-stage-num {
    position: absolute;
    top: -10px;
    left: 50%;
    transform: translateX(-50%);
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    width: 22px;
    height: 22px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.7rem;
    font-weight: 800;
}
.cc-stage-icon { font-size: 1.5rem; margin: 6px 0; }
.cc-stage h4 { font-size: 0.75rem; font-weight: 700; color: var(--gold); margin-bottom: 4px; }
.cc-stage p { font-size: 0.65rem; color: var(--text-secondary); line-height: 1.4; }
.cc-stage-arrow {
    color: var(--gold);
    font-size: 1.2rem;
    font-weight: 800;
    align-self: center;
    margin-top: 10px;
}

/* --- Slide 75: Voice Grid --- */
.cc-voice-stat {
    text-align: center;
    margin-bottom: 18px;
}
.cc-voice-stat-num {
    font-size: 3rem;
    font-weight: 900;
    background: linear-gradient(135deg, var(--gold), var(--gold-light));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1;
    margin-bottom: 4px;
}
.cc-voice-stat p { font-size: 0.88rem; color: var(--text-secondary); }
.cc-voice-stat strong { color: var(--gold); }
.cc-voice-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
}
.cc-voice-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 18px 14px;
    text-align: center;
    transition: var(--transition);
}
.cc-voice-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-voice-icon { font-size: 1.6rem; margin-bottom: 8px; }
.cc-voice-card h4 { font-size: 0.85rem; font-weight: 700; color: var(--gold); margin-bottom: 4px; }
.cc-voice-card p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.5; }

/* --- Slide 76: LISTEN Model --- */
.cc-listen-model {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 16px;
    max-width: 750px;
    margin-left: auto;
    margin-right: auto;
}
.cc-listen-item {
    display: flex;
    align-items: center;
    gap: 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    transition: var(--transition);
}
.cc-listen-item:hover { background: var(--bg-card-hover); border-color: var(--gold); }
.cc-listen-letter {
    min-width: 44px;
    height: 44px;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    font-weight: 900;
    flex-shrink: 0;
}
.cc-listen-info h4 { font-size: 0.88rem; font-weight: 700; color: var(--text-primary); margin-bottom: 2px; }
.cc-listen-info p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.4; }

/* --- Slide 77: ACE Model --- */
.cc-ace-note {
    text-align: center;
    margin-bottom: 16px;
    padding: 10px 20px;
    background: rgba(239, 51, 64, 0.1);
    border: 1px solid rgba(239, 51, 64, 0.3);
    border-radius: var(--radius-md);
}
.cc-ace-note p { font-size: 0.85rem; color: var(--text-secondary); }
.cc-ace-note strong { color: var(--uae-red); }
.cc-ace-model {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
}
.cc-ace-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 22px 16px;
    text-align: center;
    transition: var(--transition);
}
.cc-ace-card:hover { transform: translateY(-4px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-ace-letter {
    display: inline-block;
    width: 44px;
    height: 44px;
    background: linear-gradient(135deg, var(--accent), var(--accent-light));
    color: white;
    border-radius: 50%;
    line-height: 44px;
    font-size: 1.3rem;
    font-weight: 900;
    margin-bottom: 12px;
}
.cc-ace-card h4 { font-size: 0.85rem; font-weight: 700; color: var(--accent-light); margin-bottom: 6px; }
.cc-ace-card p { font-size: 0.78rem; color: var(--text-secondary); margin-bottom: 10px; }
.cc-ace-example {
    font-size: 0.72rem;
    color: var(--gold-light);
    background: rgba(200, 169, 81, 0.08);
    border-radius: var(--radius-sm);
    padding: 8px 10px;
    font-style: italic;
    border: 1px dashed rgba(200, 169, 81, 0.2);
}

/* --- Slide 78: Magic Phrases --- */
.cc-phrases {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
    margin-top: 16px;
}
.cc-phrases-col {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px;
}
.cc-phrases-col h4 { font-size: 1rem; font-weight: 700; margin-bottom: 14px; text-align: center; }
.cc-do { border-color: rgba(52, 211, 153, 0.3); }
.cc-do h4 { color: #34D399; }
.cc-dont { border-color: rgba(239, 51, 64, 0.3); }
.cc-dont h4 { color: var(--uae-red); }
.cc-phrases-col ul { list-style: none; padding: 0; }
.cc-phrases-col li {
    font-size: 0.82rem;
    color: var(--text-secondary);
    padding: 8px 12px;
    border-bottom: 1px solid var(--glass-border);
    line-height: 1.5;
}
.cc-phrases-col li:last-child { border-bottom: none; }

/* --- Slide 79: Hold & Transfer --- */
.cc-hold-transfer {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
    margin-top: 16px;
}
.cc-ht-section {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    overflow: hidden;
}
.cc-ht-header {
    background: rgba(200, 169, 81, 0.1);
    padding: 12px 16px;
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--gold);
    border-bottom: 1px solid var(--glass-border);
    text-align: center;
}
.cc-ht-items { padding: 14px 16px; }
.cc-ht-item {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 8px 0;
    border-bottom: 1px solid var(--glass-border);
}
.cc-ht-item:last-child { border-bottom: none; }
.cc-ht-item span {
    min-width: 26px;
    height: 26px;
    background: var(--glass);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--gold);
    flex-shrink: 0;
}
.cc-ht-item p { font-size: 0.78rem; color: var(--text-secondary); line-height: 1.5; }
.cc-ht-item.cc-warm span { background: rgba(255, 107, 107, 0.2); }
.cc-ht-item.cc-cold span { background: rgba(96, 165, 250, 0.2); }

/* --- Slide 80: CLOSE Model --- */
.cc-close-model {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 16px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}
.cc-close-step {
    display: flex;
    align-items: center;
    gap: 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    transition: var(--transition);
}
.cc-close-step:hover { background: var(--bg-card-hover); border-color: var(--gold); }
.cc-close-letter {
    min-width: 44px;
    height: 44px;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.2rem;
    font-weight: 900;
    flex-shrink: 0;
}
.cc-close-info h4 { font-size: 0.88rem; font-weight: 700; color: var(--gold); margin-bottom: 2px; }
.cc-close-info p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.4; }

/* --- Slide 81: HEARD Model --- */
.cc-heard-model {
    display: flex;
    flex-wrap: wrap;
    justify-content: center;
    gap: 12px;
    margin-top: 16px;
}
.cc-heard-step {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 18px 14px;
    text-align: center;
    width: 170px;
    transition: var(--transition);
}
.cc-heard-step:hover { transform: translateY(-4px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-heard-letter {
    display: inline-block;
    width: 40px;
    height: 40px;
    background: linear-gradient(135deg, var(--uae-red), #FF8E53);
    color: white;
    border-radius: 50%;
    line-height: 40px;
    font-size: 1.1rem;
    font-weight: 900;
    margin-bottom: 10px;
}
.cc-heard-step h4 { font-size: 0.8rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.cc-heard-step p { font-size: 0.7rem; color: var(--text-secondary); line-height: 1.5; }
.cc-heard-warning {
    text-align: center;
    margin-top: 16px;
    padding: 12px 20px;
    background: rgba(239, 51, 64, 0.1);
    border: 1px solid rgba(239, 51, 64, 0.3);
    border-radius: var(--radius-md);
}
.cc-heard-warning p { font-size: 0.82rem; color: var(--text-secondary); }
.cc-heard-warning strong { color: var(--uae-red); }

/* --- Slide 82: EQ Grid --- */
.cc-eq-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cc-eq-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 16px;
    text-align: center;
    transition: var(--transition);
}
.cc-eq-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); }
.cc-eq-card.cc-eq-self-aware:hover { border-color: #A855F7; }
.cc-eq-card.cc-eq-self-manage:hover { border-color: #3B82F6; }
.cc-eq-card.cc-eq-social-aware:hover { border-color: #34D399; }
.cc-eq-card.cc-eq-relationship:hover { border-color: var(--gold); }
.cc-eq-icon { font-size: 1.8rem; margin-bottom: 10px; }
.cc-eq-card h4 { font-size: 0.9rem; font-weight: 700; color: var(--text-primary); margin-bottom: 6px; }
.cc-eq-card p { font-size: 0.78rem; color: var(--text-secondary); line-height: 1.5; margin-bottom: 10px; }
.cc-eq-tip {
    font-size: 0.72rem;
    color: var(--text-muted);
    background: rgba(255,255,255,0.04);
    border-radius: var(--radius-sm);
    padding: 6px 10px;
    border-top: 1px dashed var(--glass-border);
}

/* --- Slide 83: LAST Model --- */
.cc-last-model {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cc-last-step {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
    position: relative;
}
.cc-last-step:hover { transform: translateY(-4px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-last-num {
    position: absolute;
    top: -10px;
    left: 50%;
    transform: translateX(-50%);
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    width: 26px;
    height: 26px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 800;
}
.cc-last-icon { font-size: 1.8rem; margin: 8px 0 10px; }
.cc-last-step h4 { font-size: 0.82rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.cc-last-step p { font-size: 0.72rem; color: var(--text-secondary); line-height: 1.4; margin-bottom: 10px; }
.cc-last-example {
    font-size: 0.68rem;
    color: var(--gold-light);
    background: rgba(200, 169, 81, 0.08);
    border-radius: var(--radius-sm);
    padding: 6px 8px;
    font-style: italic;
    border: 1px dashed rgba(200, 169, 81, 0.2);
}

/* --- Slide 84: Omnichannel --- */
.cc-omnichannel {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cc-channel {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
}
.cc-channel:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--accent); }
.cc-ch-icon { font-size: 1.8rem; margin-bottom: 10px; }
.cc-channel h4 { font-size: 0.85rem; font-weight: 700; color: var(--accent-light); margin-bottom: 4px; }
.cc-channel p { font-size: 0.72rem; color: var(--text-secondary); line-height: 1.5; }
.cc-omni-note {
    text-align: center;
    margin-top: 14px;
    padding: 12px 20px;
    background: var(--glass);
    border-radius: var(--radius-md);
    border-right: 4px solid var(--accent);
}
.cc-omni-note p { font-size: 0.85rem; color: var(--text-secondary); }
.cc-omni-note strong { color: var(--accent-light); }

/* --- Slide 85: Quality Assurance --- */
.cc-quality {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin-top: 18px;
}
.cc-qa-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: 20px 14px;
    text-align: center;
    transition: var(--transition);
}
.cc-qa-card:hover { transform: translateY(-3px); background: var(--bg-card-hover); border-color: var(--gold); }
.cc-qa-icon { font-size: 1.6rem; margin-bottom: 8px; }
.cc-qa-card h4 { font-size: 0.85rem; font-weight: 700; color: var(--gold); margin-bottom: 6px; }
.cc-qa-card p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.5; }

/* --- Slide 88: Scorecard --- */
.cc-scorecard {
    margin-top: 20px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}
.cc-score-item {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 14px;
}
.cc-score-label {
    min-width: 180px;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 8px;
}
.cc-score-emoji { font-size: 1.2rem; }
.cc-score-bar {
    flex: 1;
    height: 36px;
    background: var(--glass);
    border-radius: 18px;
    border: 1px solid var(--glass-border);
    overflow: hidden;
}
.cc-score-fill {
    height: 100%;
    background: linear-gradient(90deg, var(--accent), var(--accent-light));
    border-radius: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.78rem;
    font-weight: 700;
    color: white;
    transition: width 1.5s ease;
}
.cc-score-fill.cc-score-main {
    background: linear-gradient(90deg, var(--gold-dark), var(--gold), var(--gold-light));
    color: var(--primary);
}
.cc-score-total {
    text-align: center;
    margin-top: 18px;
    padding: 14px 20px;
    background: rgba(200, 169, 81, 0.08);
    border: 1px dashed var(--gold);
    border-radius: var(--radius-md);
}
.cc-score-total p { font-size: 0.9rem; color: var(--text-secondary); }
.cc-score-total strong { color: var(--gold); font-weight: 800; }

/* --- Slide 89: Criteria Cards --- */
.cc-criteria {
    display: grid;
    grid-template-columns: repeat(5, 1fr);
    gap: 12px;
    margin-top: 16px;
}
.cc-criteria-card {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 14px 12px;
    transition: var(--transition);
}
.cc-criteria-card:hover { background: var(--bg-card-hover); border-color: var(--gold); }
.cc-criteria-card h4 { font-size: 0.78rem; font-weight: 700; color: var(--gold); margin-bottom: 10px; text-align: center; }
.cc-criteria-card ul { list-style: none; padding: 0; }
.cc-criteria-card li {
    font-size: 0.68rem;
    color: var(--text-secondary);
    padding: 4px 0;
    line-height: 1.4;
}

/* --- Slide 90: Call Analysis --- */
.cc-call-analysis {
    margin-top: 16px;
    max-width: 800px;
    margin-left: auto;
    margin-right: auto;
}
.cc-ca-line {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-sm);
    margin-bottom: 8px;
    flex-wrap: wrap;
}
.cc-ca-line.cc-ca-good { border-right: 4px solid #34D399; }
.cc-ca-line.cc-ca-bad { border-right: 4px solid var(--uae-red); }
.cc-ca-who {
    font-size: 0.75rem;
    font-weight: 700;
    color: var(--accent-light);
    min-width: 60px;
}
.cc-ca-text { font-size: 0.78rem; color: var(--text-secondary); flex: 1; line-height: 1.5; }
.cc-ca-badge {
    font-size: 0.68rem;
    font-weight: 600;
    padding: 3px 10px;
    border-radius: 50px;
    flex-shrink: 0;
}
.cc-ca-good .cc-ca-badge { background: rgba(52, 211, 153, 0.15); color: #34D399; }
.cc-ca-bad .cc-ca-badge { background: rgba(239, 51, 64, 0.15); color: var(--uae-red); }

/* --- Slide 91: Feedback Sandwich --- */
.cc-feedback {
    margin-top: 20px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}
.cc-fb-layer {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 18px 20px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    margin-bottom: 10px;
    transition: var(--transition);
}
.cc-fb-layer:hover { background: var(--bg-card-hover); }
.cc-fb-layer.cc-fb-positive { border-right: 4px solid #34D399; }
.cc-fb-layer.cc-fb-improve { border-right: 4px solid var(--gold); }
.cc-fb-icon { font-size: 2rem; flex-shrink: 0; }
.cc-fb-content h4 { font-size: 0.85rem; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; }
.cc-fb-layer.cc-fb-positive .cc-fb-content h4 { color: #34D399; }
.cc-fb-layer.cc-fb-improve .cc-fb-content h4 { color: var(--gold); }
.cc-fb-content p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.5; }

/* --- Slide 92: Development Plan --- */
.cc-dev-plan {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 16px;
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}
.cc-dev-step {
    display: flex;
    align-items: center;
    gap: 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    transition: var(--transition);
}
.cc-dev-step:hover { background: var(--bg-card-hover); border-color: var(--gold); }
.cc-dev-num {
    min-width: 36px;
    height: 36px;
    background: linear-gradient(135deg, var(--accent), var(--accent-light));
    color: white;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.85rem;
    font-weight: 800;
    flex-shrink: 0;
}
.cc-dev-step h4 { font-size: 0.85rem; font-weight: 700; color: var(--text-primary); margin-bottom: 2px; }
.cc-dev-step p { font-size: 0.75rem; color: var(--text-secondary); line-height: 1.4; }

/* --- Slide 101: Pledge --- */
.cc-pledge {
    max-width: 650px;
    margin: 0 auto;
}
.cc-pledge-icon {
    font-size: 3rem;
    text-align: center;
    margin-bottom: 20px;
}
.cc-pledge-items { display: flex; flex-direction: column; gap: 10px; }
.cc-pledge-item {
    display: flex;
    align-items: center;
    gap: 14px;
    background: rgba(200, 169, 81, 0.08);
    border: 1px solid var(--gold);
    border-radius: var(--radius-md);
    padding: 14px 18px;
    transition: var(--transition);
}
.cc-pledge-item:hover { background: rgba(200, 169, 81, 0.15); transform: translateX(-4px); }
.cc-pledge-item span {
    min-width: 32px;
    height: 32px;
    background: linear-gradient(135deg, var(--gold), var(--gold-dark));
    color: var(--primary);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.8rem;
    font-weight: 800;
    flex-shrink: 0;
}
.cc-pledge-item p { font-size: 0.85rem; color: var(--text-primary); font-weight: 500; }

/* --- Slide 102: Daily Tips --- */
.cc-daily-tips {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-top: 18px;
}
.cc-tip-col {
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    overflow: hidden;
}
.cc-tip-header {
    background: rgba(200, 169, 81, 0.1);
    padding: 12px 16px;
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--gold);
    text-align: center;
    border-bottom: 1px solid var(--glass-border);
}
.cc-tip-items { padding: 14px 16px; }
.cc-tip-items p {
    font-size: 0.78rem;
    color: var(--text-secondary);
    padding: 6px 0;
    border-bottom: 1px solid var(--glass-border);
    line-height: 1.5;
}
.cc-tip-items p:last-child { border-bottom: none; }

/* --- Slide 103: Checklist --- */
.cc-checklist {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 20px;
    max-width: 600px;
    margin-left: auto;
    margin-right: auto;
}
.cc-check-item {
    display: flex;
    align-items: center;
    gap: 16px;
    background: var(--glass);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-md);
    padding: 16px 20px;
    transition: var(--transition);
}
.cc-check-item:hover { background: var(--bg-card-hover); border-color: var(--gold); transform: translateX(-4px); }
.cc-check-icon { font-size: 1.6rem; flex-shrink: 0; }
.cc-check-item p { font-size: 0.88rem; color: var(--text-primary); font-weight: 500; }

/* Responsive for Call Center slides */
@media (max-width: 768px) {
    .cc-why-grid { grid-template-columns: 1fr; }
    .cc-kpi-grid { grid-template-columns: 1fr 1fr; }
    .cc-call-anatomy { flex-direction: column; align-items: center; }
    .cc-stage-arrow { transform: rotate(90deg); }
    .cc-voice-grid { grid-template-columns: 1fr 1fr; }
    .cc-ace-model { grid-template-columns: 1fr; }
    .cc-phrases { grid-template-columns: 1fr; }
    .cc-hold-transfer { grid-template-columns: 1fr; }
    .cc-heard-model { justify-content: center; }
    .cc-heard-step { width: 140px; }
    .cc-eq-grid { grid-template-columns: 1fr; }
    .cc-last-model { grid-template-columns: 1fr 1fr; }
    .cc-omnichannel { grid-template-columns: 1fr 1fr; }
    .cc-quality { grid-template-columns: 1fr 1fr; }
    .cc-criteria { grid-template-columns: 1fr 1fr; }
    .cc-daily-tips { grid-template-columns: 1fr; }
}

/* =========================================
   ZAIN CX SECTION STYLES (zn- prefix)
   ========================================= */

/* --- Zain Culture Grid --- */
.zn-culture-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
    max-width: 1000px;
    margin: 1.5rem auto 0;
}

.zn-culture-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.15);
    border-radius: 16px;
    padding: 1.5rem;
    text-align: center;
    transition: transform 0.3s, box-shadow 0.3s;
}

.zn-culture-card:hover {
    transform: translateY(-4px);
    box-shadow: 0 8px 30px rgba(200,169,81,0.15);
}

.zn-main-card {
    grid-column: 1 / -1;
    background: linear-gradient(135deg, rgba(200,169,81,0.12), rgba(200,169,81,0.04));
    border-color: rgba(200,169,81,0.3);
}

.zn-culture-icon {
    font-size: 2rem;
    margin-bottom: 0.5rem;
}

.zn-culture-card h3 {
    color: var(--gold);
    font-size: 1.1rem;
    margin-bottom: 0.4rem;
}

.zn-culture-card p {
    font-size: 0.9rem;
    opacity: 0.85;
    line-height: 1.5;
}

.zn-culture-highlight {
    margin-top: 0.8rem;
    padding: 0.6rem 1rem;
    background: rgba(200,169,81,0.12);
    border-radius: 8px;
    color: var(--gold);
    font-weight: 600;
    font-size: 0.95rem;
}

/* --- Zain Lesson Box (used across slides) --- */
.zn-lesson {
    max-width: 900px;
    margin: 1.2rem auto 0;
    padding: 1rem 1.5rem;
    background: linear-gradient(135deg, rgba(200,169,81,0.15), rgba(200,169,81,0.05));
    border: 1px solid rgba(200,169,81,0.3);
    border-radius: 12px;
    text-align: center;
    font-size: 0.95rem;
    line-height: 1.6;
}

/* --- Zain Data Grid --- */
.zn-data-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem;
    max-width: 900px;
    margin: 1.5rem auto 0;
}

.zn-data-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1.3rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-data-card:hover {
    transform: translateY(-3px);
}

.zn-data-icon {
    font-size: 2rem;
    margin-bottom: 0.4rem;
}

.zn-data-card h3 {
    color: var(--gold);
    font-size: 1rem;
    margin-bottom: 0.3rem;
}

.zn-data-card p {
    font-size: 0.85rem;
    opacity: 0.85;
    line-height: 1.4;
}

.zn-data-tool {
    margin-top: 0.6rem;
    padding: 0.3rem 0.8rem;
    background: rgba(52,199,89,0.15);
    border-radius: 20px;
    font-size: 0.75rem;
    color: #34C759;
    display: inline-block;
}

/* --- Zain Results Grid --- */
.zn-results-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
    max-width: 950px;
    margin: 1.5rem auto 0;
}

.zn-result-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.15);
    border-radius: 16px;
    padding: 1.2rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-result-card:hover {
    transform: translateY(-4px);
}

.zn-result-value {
    font-size: 2.2rem;
    font-weight: 800;
    color: var(--gold);
    line-height: 1;
}

.zn-result-arrow {
    font-size: 1.3rem;
    margin: 0.3rem 0;
}

.zn-result-label {
    font-size: 0.9rem;
    font-weight: 600;
    margin-bottom: 0.3rem;
}

.zn-result-detail {
    font-size: 0.78rem;
    opacity: 0.7;
    line-height: 1.4;
}

/* --- Zain Proactive Communication --- */
.zn-proactive-grid {
    display: flex;
    align-items: stretch;
    gap: 1rem;
    max-width: 1000px;
    margin: 1.5rem auto 0;
}

.zn-proactive-section {
    flex: 1;
    border-radius: 16px;
    padding: 1.2rem;
}

.zn-before {
    background: rgba(255,59,48,0.08);
    border: 1px solid rgba(255,59,48,0.2);
}

.zn-after {
    background: rgba(52,199,89,0.08);
    border: 1px solid rgba(52,199,89,0.2);
}

.zn-proactive-header {
    font-size: 1.1rem;
    font-weight: 700;
    text-align: center;
    margin-bottom: 0.8rem;
    padding-bottom: 0.5rem;
    border-bottom: 1px solid rgba(255,255,255,0.1);
}

.zn-proactive-arrow {
    display: flex;
    align-items: center;
    font-size: 2rem;
    padding: 0 0.3rem;
}

.zn-proactive-item {
    padding: 0.6rem 0.8rem;
    border-radius: 8px;
    margin-bottom: 0.5rem;
    font-size: 0.85rem;
    line-height: 1.4;
}

.zn-proactive-item.bad {
    background: rgba(255,59,48,0.1);
    border-right: 3px solid rgba(255,59,48,0.5);
}

.zn-proactive-item.good {
    background: rgba(52,199,89,0.1);
    border-right: 3px solid rgba(52,199,89,0.5);
}

/* --- Zain Cloud Grid --- */
.zn-cloud-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
    max-width: 950px;
    margin: 1.5rem auto 0;
}

.zn-cloud-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1.2rem;
    text-align: center;
    transition: transform 0.3s, box-shadow 0.3s;
}

.zn-cloud-card:hover {
    transform: translateY(-3px);
    box-shadow: 0 6px 20px rgba(0,0,0,0.2);
}

.zn-cloud-icon {
    font-size: 2rem;
    margin-bottom: 0.4rem;
}

.zn-cloud-card h3 {
    color: var(--gold);
    font-size: 0.95rem;
    margin-bottom: 0.3rem;
}

.zn-cloud-card p {
    font-size: 0.82rem;
    opacity: 0.85;
    line-height: 1.4;
}

/* --- Zain Quality Grid --- */
.zn-quality-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
    max-width: 1000px;
    margin: 1.5rem auto 0;
}

.zn-quality-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1.2rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-quality-card:hover {
    transform: translateY(-3px);
}

.zn-award {
    border-color: rgba(200,169,81,0.3);
    background: linear-gradient(135deg, rgba(200,169,81,0.1), rgba(200,169,81,0.02));
}

.zn-quality-badge {
    font-size: 2rem;
    margin-bottom: 0.4rem;
}

.zn-quality-card h3 {
    color: var(--gold);
    font-size: 0.95rem;
    margin-bottom: 0.3rem;
}

.zn-quality-card p {
    font-size: 0.8rem;
    opacity: 0.85;
    line-height: 1.4;
}

/* --- Zain Principles Grid --- */
.zn-principles-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 0.8rem;
    max-width: 1000px;
    margin: 1.5rem auto 0;
}

.zn-principle-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-principle-card:hover {
    transform: translateY(-3px);
    border-color: rgba(200,169,81,0.3);
}

.zn-principle-num {
    width: 36px;
    height: 36px;
    background: linear-gradient(135deg, var(--gold), #a8892e);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 0.5rem;
    font-weight: 800;
    font-size: 0.9rem;
    color: #0A1628;
}

.zn-principle-card h4 {
    color: var(--gold);
    font-size: 0.9rem;
    margin-bottom: 0.3rem;
}

.zn-principle-card p {
    font-size: 0.78rem;
    opacity: 0.8;
    line-height: 1.4;
}

/* --- Zain Personalization --- */
.zn-personal-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 1rem;
    max-width: 900px;
    margin: 1.2rem auto 0;
}

.zn-personal-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1.2rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-personal-card:hover {
    transform: translateY(-3px);
}

.zn-personal-main {
    grid-column: 1 / -1;
    background: linear-gradient(135deg, rgba(200,169,81,0.1), rgba(200,169,81,0.03));
    border-color: rgba(200,169,81,0.25);
}

.zn-personal-icon {
    font-size: 1.8rem;
    margin-bottom: 0.3rem;
}

.zn-personal-card h3 {
    color: var(--gold);
    font-size: 1rem;
    margin-bottom: 0.3rem;
}

.zn-personal-card p {
    font-size: 0.85rem;
    opacity: 0.85;
    line-height: 1.4;
}

/* --- Zain Apply Box --- */
.zn-apply-box {
    max-width: 900px;
    margin: 1rem auto 0;
    padding: 1rem 1.5rem;
    background: rgba(52,199,89,0.08);
    border: 1px solid rgba(52,199,89,0.2);
    border-radius: 12px;
}

.zn-apply-box h4 {
    color: #34C759;
    margin-bottom: 0.5rem;
    font-size: 0.95rem;
}

.zn-apply-items {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    justify-content: center;
}

.zn-apply-items span {
    padding: 0.4rem 0.8rem;
    background: rgba(52,199,89,0.1);
    border-radius: 20px;
    font-size: 0.82rem;
}

/* --- Zain Digital Timeline --- */
.zn-digital-timeline {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0;
    max-width: 1000px;
    margin: 1.5rem auto 0;
    flex-wrap: wrap;
}

.zn-digital-phase {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    flex: 1;
    min-width: 180px;
}

.zn-digital-phase-num {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--gold), #a8892e);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    font-size: 1.2rem;
    color: #0A1628;
    margin-bottom: 0.6rem;
}

.zn-digital-phase-content {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.15);
    border-radius: 12px;
    padding: 0.8rem;
    width: 100%;
}

.zn-digital-phase-content h4 {
    color: var(--gold);
    font-size: 0.9rem;
    margin-bottom: 0.3rem;
}

.zn-digital-phase-content p {
    font-size: 0.78rem;
    opacity: 0.8;
    line-height: 1.4;
}

.zn-digital-connector {
    width: 40px;
    height: 2px;
    background: rgba(200,169,81,0.3);
    margin-top: 24px;
}

.zn-digital-results {
    display: flex;
    justify-content: center;
    gap: 2rem;
    margin-top: 1.2rem;
}

.zn-digital-result {
    text-align: center;
    padding: 0.8rem 1.5rem;
    background: rgba(200,169,81,0.1);
    border-radius: 12px;
    border: 1px solid rgba(200,169,81,0.2);
}

.zn-digital-result strong {
    display: block;
    font-size: 1.5rem;
    color: var(--gold);
    font-weight: 800;
}

.zn-digital-result span {
    font-size: 0.8rem;
    opacity: 0.8;
}

/* --- Zain Lessons Grid --- */
.zn-lessons-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 0.8rem;
    max-width: 950px;
    margin: 1.5rem auto 0;
}

.zn-lessons-card {
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(200,169,81,0.12);
    border-radius: 14px;
    padding: 1.2rem;
    text-align: center;
    transition: transform 0.3s;
}

.zn-lessons-card:hover {
    transform: translateY(-3px);
    border-color: rgba(200,169,81,0.3);
}

.zn-lessons-num {
    font-size: 1.8rem;
    font-weight: 800;
    color: var(--gold);
    opacity: 0.4;
    line-height: 1;
    margin-bottom: 0.3rem;
}

.zn-lessons-card h4 {
    color: var(--gold);
    font-size: 0.95rem;
    margin-bottom: 0.3rem;
}

.zn-lessons-card p {
    font-size: 0.82rem;
    opacity: 0.85;
    line-height: 1.4;
}

/* --- Zain Final Quote --- */
.zn-final-quote {
    max-width: 700px;
    margin: 1.2rem auto 0;
    padding: 1rem 2rem;
    background: linear-gradient(135deg, rgba(200,169,81,0.12), rgba(200,169,81,0.04));
    border: 1px solid rgba(200,169,81,0.3);
    border-radius: 16px;
    text-align: center;
    font-size: 1.1rem;
    font-style: italic;
    color: var(--gold);
    line-height: 1.6;
}

/* --- Zain Responsive --- */
@media (max-width: 768px) {
    .zn-culture-grid { grid-template-columns: 1fr; }
    .zn-data-grid { grid-template-columns: 1fr; }
    .zn-results-grid { grid-template-columns: 1fr 1fr; }
    .zn-proactive-grid { flex-direction: column; }
    .zn-proactive-arrow { justify-content: center; transform: rotate(90deg); }
    .zn-cloud-grid { grid-template-columns: 1fr 1fr; }
    .zn-quality-grid { grid-template-columns: 1fr 1fr; }
    .zn-principles-grid { grid-template-columns: 1fr 1fr; }
    .zn-personal-grid { grid-template-columns: 1fr; }
    .zn-digital-timeline { flex-direction: column; }
    .zn-digital-connector { width: 2px; height: 20px; margin: 0; }
    .zn-digital-results { flex-direction: column; gap: 0.5rem; }
    .zn-lessons-grid { grid-template-columns: 1fr 1fr; }
    .zn-apply-items { flex-direction: column; align-items: center; }
}

@media (max-width: 480px) {
    .zn-results-grid { grid-template-columns: 1fr; }
    .zn-cloud-grid { grid-template-columns: 1fr; }
    .zn-quality-grid { grid-template-columns: 1fr; }
    .zn-principles-grid { grid-template-columns: 1fr; }
    .zn-lessons-grid { grid-template-columns: 1fr; }
}